Boxer Property : 8204 Elmbrook Dr

Unhappy Tenant - I have been a tenant since Sept. 2021. I have had several issues with both the services and customer service. They have yet to deliver on the services they sale/provide. Issue: I was told there will be a property manager at this location. That was 4 months ago. There is no property manager at this location. You have to call another location, for the property manager; Mr. Hopkins. He never answered any of my voicemails or returned my emails. I have wasted many blank trips going to Mr. Hopkins office to see if anyone was there to speak with; NOONE ever there during the work hours. Issues: It is told that, if you have any issues go to their portal and fill out the request form. I've sent in about 2 requests regarding my thermostat and mail. As well as calls and emails. It has been plenty of cold days in Dec.'21 and Jan.'22. My thermostat is on anywhere from 60-63 degrees. My thermostat was adjusted in Jan.'22 finally. But here is the kicker, that only lasted for 2 days, I'm back at 61 degrees. It is Jan. 20, 2022 and 37 degrees outside. I am freezing in my office. Unfortunately, I am expecting a delivery, so I have to be here in this cold office space. So, I haven't received any mail for about 4 months; not even junk mail. I have called the main office multiple times for about 4 months and they kept sending me to Mr. Hopkins voicemail. I felt like the people in the main office were generic or reading from a screen for the answers. Being the main office, I felt like they could have done something sooner than 4 months later or rather than brushing me off. I do not feel like they care about their tenants or their well-being; after all, we are paying rent its not free. Finally, in Jan.'22, they put my suite number on my mailbox so now the mailman knows where put my mail. I am finally receiving my mail. It took way too long to get anything resolved or at least worked on, UGH!!! Its frustrating to have a person bate you in for services that can't be lived up to. This tells me a lot about the company and priorities . However, the maintenance guy was nice.
Jan 18th, 2022

Sep 16th, 2021

Aug 31st, 2020

I highly recommend this property and leasing agent Freddy Carrillo. I relocated my company from Oklahoma and leasing this space was the easiest part of the whole process. Freddy was very attentive answered all of my questions and responds VERY QUICKLY to emails. The building is nice and well kept. I'm completely satisfied I chose this property.
Nov 18th, 2019

Rating has been adjusted (from five stars for Jaime the building engineer to two stars). This is for 8204 Elmbrook Dr, Dallas We were very happy when we moved into the space. Good value and location. After year two it went all downhill. Security needed during all hours but not there ... lots of weird people loitering. Atrium with water feature covered up with artificial turf. Daily maintenance was lacking. Our staff was constantly issuing temperature adjustments for systems that needed repair. We needed to remind management to replace air filters. Staff would have allergy issues = filters dirty. Plumbing issues were a problem. Our suite had a drop ceiling to the exterior roof so leaking would occur and roofers never could figure out the issues. It was not that Boxer Properties was not responsive....they were always responsive. They had a Tenant Portal for service requests. It was the building was deteriorating and management needed to be proactive with care. You could see their staff looked frustrated with the problems. Bathrooms were over used on first floor due to it be the easiest access to the public so they were getting hammered.
Jul 19th, 2020