BEK Medical Inc

A complete total rip off save your money go someplace else at $90 an hour and only 15 minutes to put on the wheel and he 25 to put on wheel and it will cost $22. Is there something Im missing?
Jun 29th, 2023

No one picks up their phone they don't contact you back on the online chat it says it's so around 9:00 to 10:00 on Thursdays but if there's no one picking up then are they even open it says it's open but I guess there's no workers around
Jan 14th, 2023

Have been waiting 3 months for the Wheelchair I bought from BEK to get fix. It seems like they push what is wrong with it on you mishandling it. When the equipment you purchased is a life line you don't tell the customer it was mishandled by them. I have bought a couple of items from them all are no good. Very expensive items but not secured for the price. Always the manufacturer fault.
Jan 20th, 2022

I had an extremely bad experience while visiting this company for diabetic stockings. First of all, no one actually greeted me when I walked into the store! When I walked to the rear of the store, explained what I needed and showed them the doctor's orders, they sent me to a room to be measured for the stockings. The younger salespersons immediately, without measuring, brought me a pair of "men's" stockings. When I showed her they were for men, she said, "oh," well some men wear women's stockings. I guess we don't have women's." First of all, how did she bring me a pair of stockings without measurement? Secondly, how did she not noticed the package said men? I feel they both were not interested in truly assisting me because of the color of my skin!!! I would not recommend this establishment to anyone. They appear not to care about certain customers. Had I purchased the stockings, I would have been stuck with something that may not have fit as I'm sure they are non-refundable. 06/28/23: This is the 2nd time I've been to this establishment and was treated in the same manner. It was the same attitude; as if I was a bother, regardless of what you say about race or color, etc. FOR THE RECORD, I was NEVER told or offered to order a pair!!! That was a complete lie that I was told they could be ordered. She only said we have men's and only in white. I was not even aware they could be ordered until I went to another medical supply store who gladly waited on me, measured my legs first and ordered what I needed. Regardless of what you say, it was very obvious that they did not care AND did not want my business.
Jun 26th, 2023

i rarely write reviews but today bek has done something worthy of the spotlight. (warning: super long, written at 10pm, & vaguely edited) i've only been to bek once previously and bought a stand up rollatorwho's honestly now my lifeline. came in today in my chair and my dad rolling the rollator in with a list: rollator's brakes are loose, the cuff spilt, oh are y'all able to source parts for a 3+ year old wheelchair (ki mobility, which they do), and a smart drive (permobil, they don't). they tightened the rollator's brakes, put in a ticket to see if the cuff will be covered by warranty, and helped my dad find an elusive serial number on my chair while i pdf-ed my spreadsheet of parts needed for chair. all done at a not quick pace and we weren't rushed (despite we arrived at 3:30, they close at 5 ;-; so sorry bout that). then i asked about my smartdrive (a quite small motor that hooks on the back of my manual chair to combat my miserable stamina): the adapter that the drive hooks onto my chair was missing 1 of the two bolts that held it on. they don't mess with permobil, i don't blame them. then, this absolute saint of a human, who has just fixed my rollator's brakes, decided to take a look. next thing i know he's coming back saying he has a bolt that'd fit. and it did! now the drive isn't shaking and wobbling, threatening to leave me stranded on an incline cuz the safety software said no or, worse, falling off. i didn't spend a dime today but, damn, this is the only place i'd buy equipment from in the future. i'm serious. y'all are amazing and deserve the best of everything. thank you so so very much.
Sep 12th, 2022