Neiman Marcus Northpark

Good
Aug 25th, 2021

Jul 26th, 2021

UPDATE: So many friends suggested I contact their corporate office. They did nothing. Calling them was an absolute JOKE! The gentleman tried to tell me he would have someone contact me then rushed me off the phone. I asked him how they would contact me since he hadn't even asked for any of my information. He giggled and asked for the information. It's 5 months later and nada. So I GIGGLED today as I walked past their location and into Saint Laurent and bought three more bags. Maybe LV can send their employees over to YSL to get proper Customer Service training!!! Went in today with my Husband and 12 y/o daughter today. Today is my birthday and Hubby was planning to buy an LV bag as one of my gifts. After waiting in line at the North Park location we were assigned Eric. I wasn't sure what I wanted but took a quick look around the store and then asked that he suggest some items based on what I was hoping for. Eric brought three bags to a clothing table in the back of the store in the men's section (???) for me to take a look over. I told Eric which one I preferred and then asked if he could suggest a couple more with the print I liked. He walked away and didn't realize my family and I followed him. As he pulled down a bag from the shelf he said to one of his co-workers with a boisterous laugh, "She said she liked that one with the print! (Laugh laugh). I told her "no monogram". (Laugh laugh). She's not buying anything (laugh laugh). I'll be showing her bags all day (laugh laugh). He turns around, sees us standing there, and turns red as a beet. I said, "No you won't" and exited the store completely embarrassed. Maybe I did not look the part according to Eric's high standards and obvious ability to detect a serious buyer . Maybe I didn't choose words which best matched Erics vernacular prowess however what he said in front of family is BEYOND unprofessional. He ruined a great experience not only for me but more importantly my daughter. I was actually planning to surprise her with a smaller bag for herself. Instead I was left having to explain Erics expansive intellect to my daughter and why it's important that she never treat anyone in that way in any of her stores...yes... she's 12 and owns three bakeries in the DFW area. Shame on you Eric! We regrouped and went to YSL. We're happy we did!
Jul 11th, 2021

Garbage sale personal especially the one with gray hair guy. Will not help at all for exchanging bought purse 3 days with receipts never use. his favorite words is " not my money and i can care less " should knock his teeth off but my wife cool me down.
Jun 28th, 2021

Waited in line more than 1 hour to just be greeted with most rude employee that isn’t even helpful with worst service. Worst shopping experience with Louis Vuitton
Jun 21st, 2021