Dox Furniture

Feb 25th, 2019

As of Feb 19, still no contact from Dox regarding the refund they've owned me since Dec 18, 2018. My bank is still in the process of getting the charges reversed.  Think twice, before giving these con artists your money as the owner will refuse to give it back even though he could never deliver on the item you ordered in the first place.  I have filed complaints with the BBB and Consumer Fraud Agency of Dallas. Company has ignored my attempts to get my $999 refunded for 3 months! Be wary of the positive feedback left which can be the result of a business DOX pays to write favorable reviews for them. This place is a nightmare to deal with.Below is what I just received from the Better Business Bureau for the complaint filed against Dox....Complaint ID#: 91475461Business Name: Dox FurnitureThe Better Business Bureau has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that the company has not responded within the normal 22 day timeframe and accordingly we are closing the complaint as Unanswered.The Better Business Bureau develops and maintains Reliability Report ratings on companies in our service area. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the company's failure to promptly give attention to the matter will be reflected in the report we give to consumers about them.If the company has contacted you in the interim, please notify the BBB immediately.Sincerely,Dispute Resolution DepartmentBBB Serving North Central Texas
Feb 20th, 2019

Feb 19th, 2019

Can NEVER get a live person on the phone and they don't return messages or respond to emails. Their "Live" chat says, "Hello I'm Here!" which is a total joke since you can ping them repeatedly over the course of a four hours and never get a response. To date, multiple phone messages, chat messages and emails have not been returned in over three weeks. Poor customer experience all around. Avoid this place and do your business somewhere else.
Feb 15th, 2019

Dec 29th, 2018