Buckner Elam Medical Plz

Dr. Rana has had staff turnover , who has not? She still has managed to stay open, have a smiling face and still answer all questions and manage my medical conditions as well as my families. Her new staff is learning but they are all nice and accommodating.
Nov 9th, 2021

Oct 20th, 2021

Aug 14th, 2021

They will have you waiting hours
Jul 21st, 2021

This was my childrens doctor for years. I finally switched due to long waiting times. They rarely answer the phone. You have to leave a message and wait for a call back to schedule an appointment. They say if a message is left by a certain time, you get a call back on that same business day. That's a lie. A few times I've had to call and leave a message multiple days to set an appointment. Once seen there's about an hour minimum wait in the waiting room, even with an appointment scheduled and about another 30 minute wait once your name is called. I tried going back to have my son given shots since his new clinic was temporarily out of shots. I scheduled an appointment which he showed up for with his father, but wasn't let inside due to a sore throat. I get the reason for not being seen, but when I called back to reschedule him a week later, they were trying to charge me a $25 no show/ cancelation fee.i tried to explain that we showed up and he wasn't feeling that way till he day of and was told we had the option to set up a virtual appointment which we denied because he needed shots. I feel like the fee should have been waived.
Sep 15th, 2021