America's Credit Union

4 out 5 Because it started alittle difficult getting the paperwork to the right persons. Then setting up the savings account. Had to take time off of work to Identicate me but then the person that could do that wasn't available. Slow process in the beginning but the reason I'm leaving 4 stars because of one person Jessie! She was very professional, answering my questions and making the process very easy for me. Outstanding employee thank you Jessie for being so great. Thanks to God blessing everything worked in his plans.
Mar 12th, 2023

A very good group to work with for auto loans. The CSR and processor were both very professional, and were available to help answer any questions, and guide me through the process. Great job.
Feb 28th, 2023

Went today for the first time. I've been with this credit union about 40 years. Loved it! So helpful. Will definitely come back.
Jan 30th, 2023

Service is miserable since the merger. The local CS representatives (Springfield MO) are great to work with but everyone must call through the call center which takes longer for members and is frustrating repeating and explaining all the details. Post local phone numbers so people can deal with a familiar face. Also, send out mailers when member meetings are taking place so the members can regain control from the bankers running this fiasco.
Oct 16th, 2022

My wife and I have been members of Americas credit union since before we were married, about 20 years plus, since it was Kraft. We have been long time members because they have always been a pleasure to work with. Bought several vehicle through them. In particular, our recent vehicle purchase was handled by Caitlin Fenley. This was the most smooth and easy going large purchase we have ever made, and that was so because of how knowledgeable and fast Caitlin was with every aspect of the encounter, from her getting our approval, to cutting our check for purchase, checking vin numbers to tell us about the vehicles we were about to look at, and finally to the closing paperwork. Having her help took so much of the beating a person goes through to find/purchase a vehicle away. We will never go into another dealership to buy without ACU in our pocket. Thank you so much Caitlin, you truly are a blessing. The Busch Family
Mar 28th, 2023