Preston Hollow Village

Hours

Sunday:
1:00 PM - 5:30 PM
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
10:00 AM - 5:30 PM

Chamber Rating

Verified Member
4.2 - (336 reviews)
214
50
27
9
36
Read Our 336 Reviews

Chamber Rating

Verified Member
4.2 - (336 reviews)
214
50
27
9
36
  • Nicholas Wilhelm

    Kyle and Veronica in leasing have been excellent every time that I have dealt with them.
    Apr 5th, 2024

  • Y C

    Update: Removing a star. Great, friendly management staff comes and goes.. lifts often broken.. and the part that makes us very angry is that since around beginning of 2024, all of a sudden many free parking spaces inside the gated area are all of a sudden Reserved. Many times we drove around inside the gated parking area before 9pm and couldnt even find a spot. Residents who cant be home before 9pm are sometimes forced to park outside the non-gated area, exposing their cars to all kinds of risk, unless they pay for a Reserved spot that used to be included as free as part of the not-so-cheap rent. A few times we drove inside the gated parking area after midnight just to see how many reserved spots are actually reserved and unsurprisingly we found a lot of them are actually not being used/parked. There are better ways to increase profit rather than causing great inconvenience, forcing current residents to return home earlier, or forcing people to pay for a Reserved spot in a not-so-full gated parking lot. ***** We have lived here for half a year so far. Overall, great experience here compared to other places weve stayed. We highly recommend to sign the lease with Kyn. Hes one of the most friendly and responsive staffs Ive met. Always greeted us with a nice smile. Great professional attitude and a very humble, approachable guy in person. Thank you for making our stays here a wonderful one. Few reasons we chose here despite the higher price was the convenience of walking to Trader Joes and several nice restaurants (with residents discount & happy hour). Second, with a baby, we felt safe living here. 90% of the time when we went out for our daily walks, we almost always see a security officer patrolling in his car. This communitys gated garage is actually from the ceiling to the floor, not those short fence that one could easily hop over. Of course theres still loop holes that cant 100% stop malicious people from breaking in, but compared to other apartments, we felt safer leaving our car inside the fully gated garage. I also received parcels frequently, and for the last half year, no parcels of mine was stolen, which is another great thing about this community. Third, it is said that the walls are made of concrete here, so you dont really hear your neighbors as much (something that a lot of apartments dont offer). Ive only heard them occasionally when I was inside my walk-in closet. Four, the maintenance staff do show up when you need them to and theres an emergency line too. Rafael is an amazing maintenance guy. Weekdays we do see cleaning staff around the common area, keeping everything clean and tidy. The amenities (outdoor cold & heated pool in Royal building) are great and the monthly resident events are really nice too. Some suggestions: 1) coffee & tea machine in every building 2) tiles around heated pool area needs to be fixed for safety concern 3) AC in conference room area needs to be turned on, its auto set at a high temperature so its never really on 4) a printer in the conference room area would be great, although the leasing staff do help print out documents during business hour
    Mar 27th, 2024

  • Morris House III

    Absolutely amazing, beautiful apartments with the best amenities you can be provided. Kitchens within the lobby are perfect for catering friends and family. The best part is that the Leasing Team, Maintenance, and Housekeeping are extremely inviting and courteous. The leasing team is your #1 friend. They are very personable and easily make it feel like home. While also being extremely dependable when you need any information about the building or even the go-to spots around the complex. I guarantee that once you go, you will come to love the experience as much as I have, put simply, it's the best!
    Mar 21st, 2024

  • Horacio Dominguez

    Preston Hollow Village truly stands out as an exceptional community. Having lived in various neighborhoods around Dallas, I can confidently say that this is one of the few places where peace is a given. Don't be turned off by the negative reviews, we are in Dallas after all and the only crime I've heard about has been confined to the retail parking lots outside the community gates, and is significantly less than what reviews make it seem. I've heard some chatter from my neighbors about the parking, but that is because people don't like change. Just factor the parking into your rent budget and you'll be fine with a designated spot within the garage. Above all, the warmth and efficiency of the staff here make all the difference. If you're seeking a welcoming, secure place to call home in Dallas, Preston Hollow Village is where you want to be.
    Mar 21st, 2024

  • Hank Hilliard

    If youre thinking about moving here, please read some of the most recent reviews. To sum it up; Crime is rampant right now. The parking situation is horrible. If you plan on getting home after 9-10PM you wont have anywhere to park. The elevators are consistently down, last week both were down at the same time for multiple days. If you are handicap, you would have been screwed. Ive lived here for multiple years, and things have only gotten worse. The office and corporate are not on the same page, whatsoever. Also, all these new 5 star reviews do raise an eyebrow. If you ask me, I dont think theyre real and Im not sure why theyd be reviewing their apartment they moved into last week. Makes zero sense. Theres a lot of decent spots to live at in Dallas, this isnt one of them. Please save your money & sanity.
    Mar 21st, 2024

Read Our 336 Reviews

About
Preston Hollow Village

At Preston Hollow Village, we provide homes for our residents to thrive in. From the moment you walk through the door, you’ll be welcomed by high-end comfort and contemporary design, excellently accommodating every lifestyle. Premier community amenities provide the right combination of relaxation and energy, while our ideal location and on-site shopping and dining offer conveniences that you won’t find anywhere else.Preston Hollow Village apartments are comprised of three modern, chic buildings: The Preston, The Douglas, and The Royal. We offer a multitude of studio, one-, two, and three-bedroom floor plans to ensure that you’ll find a home to fall in love with. Our array of in-home amenities is vast, including Epicurean inspired kitchens with granite or quartz countertops, faux and real hardwood flooring, spa-style baths with designer tile and dual sinks, oversized windows, ten-foot ceilings, and energy efficient washers and dryers. Preston Hollow Village truly provides the ultimate living experience.

Contact Info

Questions & Answers

Q What is the phone number for Preston Hollow Village?

A The phone number for Preston Hollow Village is: (972) 464-2975.


Q Where is Preston Hollow Village located?

A Preston Hollow Village is located at 7825 Firefall Way, Dallas, Texas 75230


Q What is the internet address for Preston Hollow Village?

A The website (URL) for Preston Hollow Village is: https://www.prestonhollowvillageapartments.com/


Q How big is Preston Hollow Village?

A Preston Hollow Village employs approximately 20+ people.


Q What days are Preston Hollow Village open?

A Preston Hollow Village is open:
Sunday: 1:00 PM - 5:30 PM
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 10:00 AM - 5:30 PM


Q How is Preston Hollow Village rated?

A Preston Hollow Village has a 4.2 Star Rating from 336 reviewers.

Hours

Sunday:
1:00 PM - 5:30 PM
Monday:
8:30 AM - 5:30 PM
Tuesday:
8:30 AM - 5:30 PM
Wednesday:
8:30 AM - 5:30 PM
Thursday:
8:30 AM - 5:30 PM
Friday:
8:30 AM - 5:30 PM
Saturday:
10:00 AM - 5:30 PM

Ratings and Reviews
Preston Hollow Village

Overall Rating

Overall Rating
( 336 Reviews )
214
50
27
9
36
Write a Review

Nicholas Wilhelm on Google

image Kyle and Veronica in leasing have been excellent every time that I have dealt with them.

Business Response on Google May 22nd, 2022
Nicholas, we're so glad to see your 5-star review of Preston Hollow Village! Welcome home! It's been a pleasure assisting you with your home search.

Y C on Google

image Update: Removing a star. Great, friendly management staff comes and goes.. lifts often broken.. and the part that makes us very angry is that since around beginning of 2024, all of a sudden many free parking spaces inside the gated area are all of a sudden Reserved. Many times we drove around inside the gated parking area before 9pm and couldnt even find a spot. Residents who cant be home before 9pm are sometimes forced to park outside the non-gated area, exposing their cars to all kinds of risk, unless they pay for a Reserved spot that used to be included as free as part of the not-so-cheap rent. A few times we drove inside the gated parking area after midnight just to see how many reserved spots are actually reserved and unsurprisingly we found a lot of them are actually not being used/parked. There are better ways to increase profit rather than causing great inconvenience, forcing current residents to return home earlier, or forcing people to pay for a Reserved spot in a not-so-full gated parking lot.
*****
We have lived here for half a year so far. Overall, great experience here compared to other places weve stayed. We highly recommend to sign the lease with Kyn. Hes one of the most friendly and responsive staffs Ive met. Always greeted us with a nice smile. Great professional attitude and a very humble, approachable guy in person. Thank you for making our stays here a wonderful one.
Few reasons we chose here despite the higher price was the convenience of walking to Trader Joes and several nice restaurants (with residents discount & happy hour).
Second, with a baby, we felt safe living here. 90% of the time when we went out for our daily walks, we almost always see a security officer patrolling in his car. This communitys gated garage is actually from the ceiling to the floor, not those short fence that one could easily hop over. Of course theres still loop holes that cant 100% stop malicious people from breaking in, but compared to other apartments, we felt safer leaving our car inside the fully gated garage. I also received parcels frequently, and for the last half year, no parcels of mine was stolen, which is another great thing about this community.
Third, it is said that the walls are made of concrete here, so you dont really hear your neighbors as much (something that a lot of apartments dont offer). Ive only heard them occasionally when I was inside my walk-in closet.
Four, the maintenance staff do show up when you need them to and theres an emergency line too. Rafael is an amazing maintenance guy. Weekdays we do see cleaning staff around the common area, keeping everything clean and tidy. The amenities (outdoor cold & heated pool in Royal building) are great and the monthly resident events are really nice too.
Some suggestions: 1) coffee & tea machine in every building 2) tiles around heated pool area needs to be fixed for safety concern 3) AC in conference room area needs to be turned on, its auto set at a high temperature so its never really on 4) a printer in the conference room area would be great, although the leasing staff do help print out documents during business hour

Business Response on Google Jul 5th, 2023
Thank you for your review, and we're so happy to hear that you love living at Preston Hollow Village Apartments! We're here to provide you with a comfortable living experience, so we're glad that you're happy with our overall atmosphere and everything that our community has to offer. Please let us know if we can ever assist you with anything.

Morris House III on Google

image Absolutely amazing, beautiful apartments with the best amenities you can be provided. Kitchens within the lobby are perfect for catering friends and family. The best part is that the Leasing Team, Maintenance, and Housekeeping are extremely inviting and courteous. The leasing team is your #1 friend. They are very personable and easily make it feel like home. While also being extremely dependable when you need any information about the building or even the go-to spots around the complex. I guarantee that once you go, you will come to love the experience as much as I have, put simply, it's the best!

Business Response on Google Mar 23rd, 2024
We're truly grateful for your kind words and high rating. It's heartening to know that our amenities, communal spaces, and our dedicated team have contributed to your positive experience. We strive to create a welcoming and comfortable environment for all. Your satisfaction is our top priority and we're delighted that you feel at home here. We look forward to continuing to provide you with an exceptional living experience.Sincerely, The Preston Hollow Village Management Team

Horacio Dominguez on Google

image Preston Hollow Village truly stands out as an exceptional community. Having lived in various neighborhoods around Dallas, I can confidently say that this is one of the few places where peace is a given. Don't be turned off by the negative reviews, we are in Dallas after all and the only crime I've heard about has been confined to the retail parking lots outside the community gates, and is significantly less than what reviews make it seem. I've heard some chatter from my neighbors about the parking, but that is because people don't like change. Just factor the parking into your rent budget and you'll be fine with a designated spot within the garage. Above all, the warmth and efficiency of the staff here make all the difference. If you're seeking a welcoming, secure place to call home in Dallas, Preston Hollow Village is where you want to be.

Business Response on Google Mar 22nd, 2024
Thank you for your positive feedback. It's encouraging to hear that you value the peace and tranquility of our community, alongside the effectiveness of our team. We acknowledge your concerns regarding parking and are continually striving to enhance this aspect of our community. Your support and understanding mean a lot to us.Sincerely, The Preston Hollow Village Management Team

Hank Hilliard on Google

image If youre thinking about moving here, please read some of the most recent reviews. To sum it up; Crime is rampant right now. The parking situation is horrible. If you plan on getting home after 9-10PM you wont have anywhere to park. The elevators are consistently down, last week both were down at the same time for multiple days. If you are handicap, you would have been screwed. Ive lived here for multiple years, and things have only gotten worse. The office and corporate are not on the same page, whatsoever.
Also, all these new 5 star reviews do raise an eyebrow. If you ask me, I dont think theyre real and Im not sure why theyd be reviewing their apartment they moved into last week. Makes zero sense.
Theres a lot of decent spots to live at in Dallas, this isnt one of them. Please save your money & sanity.

Business Response on Google Mar 23rd, 2024
Thank you for sharing your concerns, and we deeply regret any inconvenience you've experienced. We wish to address a few points for clarity. The functionality of our elevators is a priority, and the mentioned issue with the Royal elevators was an uncommon occurrence. We conduct routine inspections and timely servicing to avert such incidents.In terms of safety, our communication on crime was intended to update Dallas residents on the local situation and prompt a reminder of safety precautions. If you have experienced a crime, please inform us so we can work together to strengthen our community.We offer ample parking, with the recent addition of reserved spots. If you require a reserved space, please inform us as we have availability.We want to assure you that our corporate and office teams collaborate closely to offer clear and consistent communication. Your feedback is valuable to us, and we are open to discussing any concerns you may have.-Egniz Ricks, Business Manager

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Overall Rating

Overall Rating
( 336 Reviews )
214
50
27
9
36

Write a Review

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