Massage Heights Towne Lake

During my first visit to Massage Heights, I was hopeful for a session that would meet the company's renowned high standards. Regrettably, my experience was not as I had envisioned. The therapist's limited English proficiency posed a significant barrier, hindering effective communication and leading to misunderstandings. My attempts to convey my persistent back pain and the unexpected deactivation of the bed heater were met with a mere 'Oh ok,' indicating a lack of comprehension. Adding to my disappointment, the therapist, despite having a year of experience, did not make any adjustments to the treatment when I expressed my dissatisfaction. When I brought these issues to the front desk, I discovered that previous similar complaints about the same therapist had been left unattended. This raised doubts about Massage Heights' dedication to client satisfaction and professional standards. The situation escalated when I attempted to voice my concerns to a manager. To my dismay, no manager was available on-site or by phone. This lack of responsiveness was frustrating and raised questions about the establishment's operational and customer service protocols. I shared a sentiment with the management that I've always believed true: "Your reputation is everything." Given this experience, I requested a full refund to be issued to my credit card, explicitly stating my disinterest in any service credits. Unfortunately, this unresolved experience has marred my view of Massage Heights, leading me to reconsider future visits. Posting this detailed review is my way of providing honest feedback to the company and potential customers. I hope it improves future client service and better communication within the Massage Heights team.
Mar 15th, 2024

Love this place. Ms. Oscar us amazing. 10/10 recommend
Jan 30th, 2024

Jan 28th, 2024

I bought gift certificates from there at Christmas. I gave them as a gift to someone that struggles financially. She tried to book an appointment and they denied her because she couldn't give them a credit card number. They never told me that when I bought the gift certificates. They are supposed to be gifts and now she can't use them. Thinking of filing a complaint with the BBB.
Jan 22nd, 2024

Jan 17th, 2024