Palm Beach Tan, Inc.

Great company to work for
Mar 1st, 2022

The treatment of store employees by management should be exposed. The pay is sub-poverty and then to treat them like they do should be illegal. How about going undercover Diane to find out exactly why stores have so much employee turnover. Listen to the actual workers running the stores to find out which of your managers are giving PBT a bad image. As a customer, I have witnessed first hand a district manager and a store manager speaking terribly to employees in front of customers. I will make sure customers know and stop supporting this kind of employee treatment through their revolving membership.
Feb 25th, 2022

A few months back, I came back to Palm Beach for the first time since all the COVID shutdowns. The store manager told me that it looked like I had been mistakenly charged all this time that I had thought my membership had been paused due to COVID. He told me it was a mistake and that he'd make sure to get the charges reversed, so I bought a package of 3 spray tans. The second time I came back, he was working, so I had no trouble getting my second spray tan. The third time I came back, he was not working, and the girl who was working told me I still had the charges on my account and she didn't have the authority to let me use my spray tan unless I paid the bogus charges, but said that the store manager would straighten that out and because of this, they would make sure my spray tan didn't expire since they were unable to redeem it for me at that time. When I called corporate to get this fixed, they told me that I should have been able to tan that day despite me blatantly being told I could not and they refused to budge on my last remaining spray tan in the package. Despite having the same options available elsewhere, I have been going to Palm Beach since for 10+ years, and I'm so disappointed that they wouldn't extend this grace for a loyal customer during what has been a difficult and confusing time with these unchartered circumstances. They made getting a simple spray tan more difficult than it should be and costed me money doing so. They have officially lost a customer in me.
Dec 10th, 2021

This place is absolutely terrible. Moved and tried to cancel my membership. Said I cant over the phone. Had to drive an hour away to cancel. No one answers at the corporate office. Message after message no call back. Horrible customer service. Take your business elsewhere or get treated like garbage!!!! Update, finally was contacted by corporate. Finally canceled membership after 3 months of debiting my account for something I couldnt use after moving. Told me no refund would be given.
Oct 16th, 2021

I love this place.
Jul 19th, 2021