FIRST FINANCIAL BANK

We usually go to the Fort Worth Branch, on Thursday 12/28/23 we went to this location in Burleson since it was closer. The teller that helped us was new we believe, it he might have been getting trained, he was a nice person. But when I inquired about a general problem with a checking account, this lady, a Latina on her 20's or 30's which looked like a manager since she was training him, came at me with such a bad attitude about the question I made that I was just at a loss for words. incredibly rude and unprofessional, totally demeaning. And she had the nerve to tell me she was not gonna cash my checks, or my wife's check, she said she called the owner of the checking account and they couldn't verify our checks. Keep in mind these are checks from First Financial Bank. I told her I was gonna make a call, since I've never had a problem at the Fort Worth branch, so it seemed a little personal. She replied "call whoever you want" now, that attitude she had with me came out of nowhere, she was having her little power trip with me, why? I don't know. So, I called the owner of the company to tell the payroll checks (from First Financial Bank) were not being accepted by the bank. It took less than 10 seconds for him to put this young lady on her place and have our checks cashed. I am not ever stepping foot on that branch ever again and by the reviews I've seen I can't understand why they would keep this manager on the clock.
Jan 9th, 2024

This is the worst branch I have ever dealt with. If I could give 0 stars I would. It does not surprise me that this bank has such a low rating already. This branch and the management here does NOT have their customers’ best interest in mind. I want to change banks just because of this branch alone. If you don’t already have a bank account with them, I’d recommend you NOT get one with them. Especially with this specific location. There are way better banks than this one.
Apr 21st, 2021

I have banked here for 2 years and was surprised to see the negative reviews. I have always received excellent service in person, on the phone and online. The staff have always been very friendly and helpful. I have never had to wait for long for assistance. It is very conveniently located with ample parking and easy access. The drive through has three lanes and an ATM.
Apr 10th, 2021

Mar 26th, 2021

Horrible
Oct 28th, 2020