Animal Medical and Surgical Hospital

Mar 2nd, 2022

Oct 18th, 2021

Jul 6th, 2021

Sep 30th, 2020

I NEVER thought I would be writing this type of review, but here we are. The first problem I ran into was lack of communication. I've been dealing with this vet since I was in middle school, I am now in my late twenties; I've NEVER had any problems previously... so for me to get to the point of having to relocate my fur baby to a different veterinarian, is HIGHLY disappointing. My contact information has been the same - I would get reminder emails all the time. At some point the emails stopped, but I took it as my baby wasn't due for any shots. After a while, the length of time became concerning so I contacted the office. I find out she's overdue for shots; they have my email, never attempted to contact. I gave them my new phone number the last time my baby had shots... they never updated the number. An easy fix though, so I didn't make an issue of it. When I got her in for her appointment, I let the young lady at the front desk know about my fur baby having frequent loose bowel movements & vomiting. We still cannot go to the back with the vet to see what's going on, so I had to trust that my message was properly relayed. When my baby was returned to me, it was said everything was fine, whatever "everything" is. They also sent her some medicine mixed with water for her to take. (Quick side note - my baby has been 6 pounds for YEARS; that is her final adult weight, she has been that weight for EVERY visit since about 2017). After giving it some time, I STILL seen that my baby was feeble, as well as still having consistent loose bowel movements AND vomiting; so I called & left a voicemail on last Friday. It is now Monday (2|13) & I hadn't heard anything back. I took it upon myself to call on my lunch break. The lady I spoke with, gave me one hell of an experience. When I expressed to her what happened & how my baby is STILL sick, she tells me that when the vet took a fecal sample, she didn't have diarrhea... since when does diarrhea momentarily stopping, mean it doesn't exist? I also asked her, what my baby weighed her last visit, since everything is "fine"? She gets quiet, then lowly says "5.3 pounds"... so I proceed to tell her how "my baby has NEVER weighed under 6 pounds, & you would think the fact that her weight has dropped, would be some type of cause for concern" her response to me is "ma'am that's not even 1 pound"... so what?! Every problem starts small. I've given ALL these symptoms, on top of you all seeing the drop in her weight, and still nobody is concerned? During this conversation, she constantly called my baby a "he", if you have my information pulled up from the system, you see my baby is a female, why do you keep referring to her as a "he"? So when I finally told her my dog is a "she" she goes on to say "she, he, YOUR DOG, didn't have diarrhea when the doctor took a sample". I've never spoken to someone sooo insensitive like this before in my life! I've been coming here for YEARS, I have a STRONG emotional attachment to my baby; so for her to HEAR the frustration & hurt in my voice, AND disregard my concerns about my baby's health when I put my money & trust for my baby's life into this business, is ABSURD. You'd think that once all other options have been cancelled out, they'd run further tests or do further examining if I'm telling them she's WEAK, if I'm telling them I can feel her bones, if I'm telling them she's throwing up & has diarrhea. Who thinks that since a dog isn't throwing up or having diarrhea in the moment, that everything is fine if they've consistently been sick? I am DISGUSTED with the lack of sympathy from the staff at this establishment. I will NEVER bring my baby back here ever again! I pray they didn't miss anything detrimental that'll put my baby's life at risk.
Feb 14th, 2023