PGP Title Austin

Privacy Violation Risk of Identity Theft & FraudOn Sep 21, 2022, we closed on our new house. PGP Title provided written and verbal assurances that all the closing documents containing our detailed, sensitive personal and financial information would be sent by encrypted email. This is standard practice to safeguard sensitive data. PGP Title is well aware that email is not secure. Before the closing they repeatedly reminded us that the wire transfer instructions would not be sent by email, but via a secure encrypted portal to prevent fraud.Someone at PGP messed up big time and emailed us the closing documents, all 165 pages of them via regular email. The contents were NOT encrypted at all. We were shocked and upset at their sloppy and negligent handling of the customer's information. By exposing such information on the Internet, they have made themselves fully liable for fraudulent and other abuse of that information.We immediately brought this to their attention, specifically to Angela Wright the branch manager and Denise Ausmus who handled all the paperwork. We have received no response from either. It appears that they realized that PGP Title screwed up and they lawyered up. Typical behavior expected from a guilty party.We got contacted by Christopher Hinton, the company lawyer. Clearly, he is being paid to protect PGP Title, because instead of admitting their mistake and working to remediate it, he did the lawyer thing. Deny, deny, deny, blame the other party, obscure, bring up irrelevant issues. When asked if we could record the phone conversation, he had a fit and emphatically refused.We have tried to work with Chris Hinton and come up with a fair and just resolution to the problem PGP Title has created. We repeatedly emphasized that time is of the essence, because the longer our information is out there on the Internet, the greater chances of Identity Theft and that it will be used fraudulently. Instead, his tactic is to ignore and delay. He talks a lot and pretends to care but nothing has been actually done.Our resolution to the problem PGP Title created is fair and reasonable to both parties:Have PGP Title promptly do what they should do because of their mistake: 1. Provide us with 3 years of Identity Theft & Fraud Protection. 2. Refund us the costs we paid PGP Title because they did not provide the service as contracted.It has been almost 2 months now since they have been made aware of their problem. We conveyed to Chris Hinton 8 days ago that Experian provides Identity Theft protection for a small cost. No response. He ignores our emails. The last time we talked to him, he claimed that the refunding money is illegal. He claims to be very busy, yet he drags this on and on. In the time he has spent arguing, denying and making stuff up, he could be done with this already.
Nov 21st, 2022

Great service, help us close on our house. They went above and beyond, thanks to Andrea and her team!!!!
Sep 25th, 2021

My client closed at PGP title today and is thrilled and happy to finally close on a new home. Thank you to Andrea Pasciak who is an absolute go-getter with a positive attitude. She made the closing process seamless and comfortable.
Aug 1st, 2021

Aug 10th, 2020

Jul 26th, 2019