NTB-NATIONAL TIRE & BATTERY

Great location with friendly staff and efficient service.
Nov 18th, 2021

These guys do good and fair priced work without undue up selling. The waiting room was good, and free WIFI was available. I had a slow leak in a tire on a lightly used SUV, and despite the tires lowish mileage, the tires were at least 9 years old. So this added risk to getting a repair done without tire damage due to old hardened rubber. They got the job done without issue in about 20 mins or so. But, you must have an appointment for any work. And beware, NTB along with ALL the 8 auto/tire shops I called, have a 3 to 7 day lead time on getting an appointment. NTB got me in a relatively quick 3 Business days.
Oct 19th, 2021

These guys go the extra mile with their service. Have never used them before but am a convert for sure. I highly recommend them!
Sep 29th, 2021

If I could give a negative rating, I would. I forgot to review this NTB when this happened, Nov 2020. I personally work on this car, we had the oil and oil filter changed at this NTB. They called us telling us the car was ready but we needed the air filter replaced (I knew it didn't need replacing). We told them no thanks, maybe next time. When we picked up the car, the service mechanic again stated the air filter should be replaced and again we said no thanks, to which he got upset. I rechecked the filter before we left the parking lot making sure it was good and found they sabotaged the filter by destroying the inside air filter cardboard fins with a screwdriver or similar object gouges/holes in them. Nothing looked damaged from the outside of the filter, only the inside. I couldn't believe what I saw and simply said we'll never return. I thought I took pictures, but can't find them, but you get the idea. We'll never return to this shop due to the corruption.
Nov 1st, 2021

Ripped off by NTB. I've been a customer for 10 years have always gone there for my batteries. On Labor Day I went to get a battery replaced that was on warranty with interstate. The rep of the counter give me a prorated rate on the battery and then charge me the same amount of the prorated rate as a labor charge of $47 to take 15 minutes to install the battery. I'm going to make sure I tell every all my friends not to go to NTB unless they want to get ripped off. Follow-up Sept 28, 2021: I called the NTB 1800 customer service number. A customer service rep by the name of Miguel answered. He was great and help me with this issue of being overcharged. I recommend everyone who gets dismissed by the sales rep at the counter of the store at HWY 290 to call the 1-800 number they will take your complaint seriously. Note - the technician/mechanic who did the battery replacement at the store had great customer service skills - in other words not everyone at the HYW 290 is bad. The technician who worked on my vehicle was exceptional.
Sep 28th, 2021