Spaulding Decon

Jul 2nd, 2021

Spaulding far exceeded our expectations. They were able to disinfect and clean our garage and all the contents. They even disposed of the items that required it off site. Great job by their friendly and professional staff.
Apr 3rd, 2021

My sister and I recently found ourselves in a situation with our elderly Mom, who suffers with Dementia from Alzheimer's, still living in our family home, which she had long since been able to maintain. Mom had fallen again, and we realized something had to be done at home for her to continue living there safely; a lot of work needed to be done quickly. We had no clue who to call for help. If you've never dealt with the disease mentioned above or an older adult who feels they're losing their independence, it's quite a challenge. After several Google searches, I reached out to Spaulding Decon. Within 24-hours, I received a call from a Sales Rep who introduced herself as Virginia. Virginia asked pertinent questions related to our situation with extreme professionalism, care, grace, and assurance. She arranged for Davi, a team lead, to meet with us onsite in less than 24-hours to give an estimate and talk in person about services. Davi arrived on time and, like Virginia, acted with extreme professionalism and care. He introduced himself first to our Mom and, with sensitivity, asked her permission to walk through her home to see how he might help get her house cleaned up to have a better quality of life. Mom, who had been on edge, angry, defensive, sad, and embarrassed about the entire situation, immediately felt at ease with him. He spoke to her slowly and explained every detail of the services Spaulding would provide. We were able to get through the initial appointment without any issues. We received an estimate within 24-hours; the proposal was for a team of 3 to be onsite for 3-days, with the option to provide all materials. We felt the assessment was fair given the size of the job and, after a few questions, executed the contract and worked with Chelsea to get on the schedule. Chelsea was a lifesaver managing all questions and was available as needed with complete professionalism. Chelsea worked hard to get us scheduled quickly, and work began the following Monday. THE CREW - Davi (Team Lead), Rudy, and Jose These guys - WERE AMAZING. They arrived every day on time and were ready to tackle the job. They ALWAYS showed our mom respect and were SO PATIENT with her throughout the entire project. They were ALWAYS FRIENDLY and ALWAYS WORKING HARD. They cleaned as they went and, at the end of every day, they disposed of all items designated by category; Trash, Storage (multiple units), and Retain. Davi, a certified Architect in his home country, worked with Mom on rearranging furniture to ensure it was safe for her to get around. I cannot believe we were able to get the entire house sorted out in 3-days. I would recommend Spaulding and THESE THREE MEN to anyone in need of this type of service. I cannot thank them enough. VIRGINIA, CHELSEA, DAVI, RUDY, JOSE - Thank you from the bottom of our hearts. ~ JoAnn & Judy
Aug 13th, 2021

My experience with this company was beyond satisfactory from start to finish! I needed help with cleaning & discarding contents that I had in a storage that were damaged by a rodent infestation. Even as it rained the crew worked quickly but thoroughly to go through every single item to disinfect what was salvageable & throw away what was not. The only hiccup was that there was some miscommunication on the business end & they did not show up with the rollaway dumpster & boxes that were included in my estimate, but that was a fast & easy fix. I hope I never find myself needing these types of services again, but if I do...this is who I’ll be calling FIRST! Oh & let me not forget to mention that they offered me the best rate in town out of every other single company that I called.
Apr 28th, 2021

Spaulding Saved My Thanksgiving Dinner I rented a home in Austin for my family to celebrate Thanksgiving Weekend together. You can imagine my horror when looked inside the oven to find that it was absolutely filthy...as was the stove top. The person from whom I rented the home said her cleaning crew was out of town (from the looks of it, I’d say they’d been out of town for quite some time) and she was unable to clean it herself because of a family medical situation. Further, instead of finding another solution, she offered to refund my money because I was being so ‘picky.’ Where did she think I would find alternative accommodations for my family the Wednesday afternoon before Thanksgiving? Thankfully, however, Spaulding came to my rescue!!! Rhonde dispatched one of her team supervisors (who was already home for the day) and he spent 3 hours cleaning the oven, stove and kitchen cabinets as well as the two bathtubs with moldy mats in them. He was not only extremely thorough, he was very pleasant and sincerely committed to ensuring our satisfaction and happiness. While I called other cleaning services that advertised 24/7 availability, Spaulding was the only one who lived up to their promise...actually, in my opinion...went above and beyond the call of duty. Thank you, once again, Spaulding for saving our Thanksgiving!!!
May 27th, 2020