Sulekha US LLC
-
7801 N Lamar Blvd Ste F16
Austin, TX 78752 - (512) 231-9226
Hours
Chamber Rating
-
E R
Jun 26th, 2021 -
Abhishek Sharma
I have been trying to get a status on my refund for a cancelled event since March and I have not received any solid information regarding the same. The refund email was sent to me by Sulekha USA on 12th March saying it will be refunded within 10-15 days. I first contacted Sulekha after 15 working days passed, I was told that refunds are delayed due to COVID-19 and that they have processed it but it will take some time to get to me (God knows if the refund is walking on foot to reach me from Texas or what). Second time I contacted them few days later, I was assured that I would get the refund within 20-25 business days after the event cancellation. 25 days passed and I got nothing. I got frustrated and called them, the customer support agent kept repeating these words - "Refund will processed shortly Sir." and without listening to me she hung up the phone. If this is how they treat their customers, I would say Sulekha does not even deserve to be a company at all as it is being run by a bunch of unprofessional and uneducated people who lack information that the customer has every right to know. I submitted email request asking for my refund several times but unfortunately I have not heard back yet on any of those email requests. We are in May now and I do not know when the right time will come, I have started to feel like Sulekha is just trying to avoid answering to me and waiting for me to gradually give up and let it go. This is truly unprofessional and unacceptable. So Sulekha, you have won as I have finally given up trying to reach out to you for an answer and have decided to contact my Bank to file a claim against your con company but I will not leave any opportunity to provide a feedback as negatively as possible. I will never be using Sulekha and advise anyone who is reading this to do the same. These people don't care and offer pathetic customer service.
Dec 26th, 2020 -
Neeraj Bansal
Poor quality of customer service. Terrible...
Oct 21st, 2020 -
Priti Goel
Worst & poorest level of customer service given the global presence and size of this company. Shame on entire team for harassing customers.
Oct 12th, 2020 -
V. Patel
Worst experience, They have no ethics 😡😡 I filed a consumer complaint against them. I have purchased tickets for a show which was cancelled, it’s been almost 4 months and still I didn’t get refund. Initially I got an email stating I will get my refund in 10-15 business days, which never happened. Now They are not answering any phone calls or emails. I doubt now I will get my money back. Even the event organizer tried to contact them regarding refund but they also didn’t get any information. I am not going to buy anything from Sulekha. I’m done with them. I recommend event organizers to use another platform to sell your tickets because most people has similar experience with them. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Dec 23rd, 2020
Contact Info
- (512) 231-9226
Questions & Answers
Q What is the phone number for Sulekha US LLC?
A The phone number for Sulekha US LLC is: (512) 231-9226.
Q Where is Sulekha US LLC located?
A Sulekha US LLC is located at 7801 N Lamar Blvd Ste F16, Austin, TX 78752
Q What days are Sulekha US LLC open?
A Sulekha US LLC is open:
Wednesday: 24 Hours
Thursday: 24 Hours
Friday: 24 Hours
Saturday: Closed
Sunday: Closed
Monday: 24 Hours
Tuesday: 24 Hours
Q How is Sulekha US LLC rated?
A Sulekha US LLC has a 2.0 Star Rating from 11 reviewers.
Hours
Ratings and Reviews
Sulekha US LLC
Overall Rating
Overall Rating
( 11 Reviews )E R on Google
Abhishek Sharma on Google
I have been trying to get a status on my refund for a cancelled event since March and I have not received any solid information regarding the same. The refund email was sent to me by Sulekha USA on 12th March saying it will be refunded within 10-15 days. I first contacted Sulekha after 15 working days passed, I was told that refunds are delayed due to COVID-19 and that they have processed it but it will take some time to get to me (God knows if the refund is walking on foot to reach me from Texas or what). Second time I contacted them few days later, I was assured that I would get the refund within 20-25 business days after the event cancellation. 25 days passed and I got nothing. I got frustrated and called them, the customer support agent kept repeating these words - "Refund will processed shortly Sir." and without listening to me she hung up the phone. If this is how they treat their customers, I would say Sulekha does not even deserve to be a company at all as it is being run by a bunch of unprofessional and uneducated people who lack information that the customer has every right to know. I submitted email request asking for my refund several times but unfortunately I have not heard back yet on any of those email requests. We are in May now and I do not know when the right time will come, I have started to feel like Sulekha is just trying to avoid answering to me and waiting for me to gradually give up and let it go. This is truly unprofessional and unacceptable. So Sulekha, you have won as I have finally given up trying to reach out to you for an answer and have decided to contact my Bank to file a claim against your con company but I will not leave any opportunity to provide a feedback as negatively as possible. I will never be using Sulekha and advise anyone who is reading this to do the same. These people don't care and offer pathetic customer service.
Neeraj Bansal on Google
Poor quality of customer service. Terrible...
Priti Goel on Google
Worst & poorest level of customer service given the global presence and size of this company. Shame on entire team for harassing customers.
V. Patel on Google
Worst experience, They have no ethics 😡😡
I filed a consumer complaint against them.
I have purchased tickets for a show which was cancelled, it’s been almost 4 months and still I didn’t get refund. Initially I got an email stating I will get my refund in 10-15 business days, which never happened. Now They are not answering any phone calls or emails. I doubt now I will get my money back. Even the event organizer tried to contact them regarding refund but they also didn’t get any information.
I am not going to buy anything from Sulekha. I’m done with them. I recommend event organizers to use another platform to sell your tickets because most people has similar experience with them.
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Overall Rating
Overall Rating
( 11 Reviews )Write a Review
Internet Marketing Service Near Me in Austin, TX
American Way Media, LLC
Austin, Texas 78727
512-853-9484 ( 13 Reviews )
New Apprenticeship
Austin, TX 78705
210-816-2550 ( 3 Reviews )
SpiderMode
Austin, TX 78705
512-298-3432 ( 2 Reviews )
Sites.Camera.Action
Austin, TX 78703
512-459-3976 ( 0 Reviews )
Lee Tilford Agency
Austin, TX 78735
512-899-1100 ( 3 Reviews )
Ben Dankiw PPC Consultant
Austin, TX
(512) 456-9882 ( 0 Reviews )
Black Swan Media
Austin, TX 78701
512-645-1525 ( 7 Reviews )
W2S Solutions - IT Consulting Company(Mobile Apps, Big Data, Cloud, Product Development) - Austin, Texas
Austin, TX 78717
(512) 375-4345 ( 4 Reviews )