Decorum Home + Design

Bryan Counts _{on Google}

Nov 18th, 2023

Lisa has gone above and beyond every time we come in. She works with vendors, offers expert design advice and knows decor and furnishings extremely well. We have furnished muchbof our house with Decorum furnishings.

Alexander Pallares _{on Google}

Dec 27th, 2022

Amazing inventory, Outstanding Staff.

Sherry K. _{on Yelp}

Nov 20th, 2022

On May 16, 2022, we purchased a Fairfield recliner at Decorum and paid an exorbitant amount of money for it, expecting a top quality piece of leather furniture from a high-end store such as Decorum.  On October 10, 2022, the chair stuck in the recline position and would not go down.  What followed was a five-week experience with Decorum that was at the least frustrating, and at the most, condescending.  Ultimately, the chair, which was under warranty from Fairfield, was repaired and returned to us on November 18.I won't go into all of the detail of the back and forth with Decorum but the main point is this:  we were made to feel like the enemy.  There was never an expression of regret for th failure of this product nor a call from management to say we're sorry this happened.  We initiated almost all communication, having to persist to find out when the chair would be repaired and returned.  In fact, it felt like Decorum was mad at us for having this problem.If you want to shop for upscale home furnishings, Decorum is your store.  If you want to deal with people who are genuine and who make you feel they care about your business, go elsewhere.  In fact, the store staff could take lessons from their delivery team; they were courteous, good-humored and a pleasure to meet.  Our greatest hope is that the Fairfield recliner does not break down again, or we will be back to square one with Decorum.

Kathleen Y. _{on Yelp}

Oct 27th, 2021

Bummer. I am giving two stars because the store is great! The inventory is exactly my personal style and I have found many a great find there. In June, I was excited to bring one of the designers to my home to help with some updates: wall paper, furniture and carpeting included. However, when she arrived she seemed, to put it nicely, unfriendly and aloof. I showed her around. We talked about what was on my wishlist and I gave her a budget. She offered no on the spot ideas, and was relatively quiet. She took photos, told me that she had a big project wrapping up in July and wouldn't be able to get to me until then. I said that was fine but I was really looking forward to her help.Y'all, I never heard from her again. So disappointed. I will likely still shop there myself, but it's unfortunate that this business didn't want my project, or apparently my budget.