J&L Hardware

I've done more than 20 construction projects (mostly rental properties) in Austin, TX since 2004, and I recently worked with J&L on my personal house. The installation company they work with is fantastic, but J&L offers terrible customer service. They provided so many incorrect pieces of hardware that I don't even know where to begin. Here's just one of many examples. For six months I had no thumb turn on my front door, so I had to leave it closed and locked all of the time. When the installer came out to install the thumb turn, the door hinges, and the other locking mechanisms for the front door, J&L had provided him with the wrong size hinges and the wrong size screws for the locks. The installer said he was "beside himself" with frustration. They also installed a thumb turn in the wrong finish. They said they'd follow up to replace it with one in the correct finish, but they never followed up. I've had to chase them every step of the way to get things done, and I've been incredibly disappointed in how they've treated their customers. I've worked with many other hardware providers in town, and I would recommend avoiding J&L if you're considering them for an upcoming project. They aren't worth the risk or the headaches.
Apr 4th, 2022

Jul 14th, 2021

Feb 9th, 2021