LakeHouse Spa

Magical day trip; a short drive from downtown to a relaxing haven of pampering. The massages and treatments are wonderful but don’t skip the pool and lunch on the patio!
Sep 18th, 2021

Stolen personal belongings. My wife and sister came to relax but unfortunately the quality of service is not good. While in the sauna, they left their cloth face masks and robes outside as required and the items were taken away. The staff did not bother to verify the sauna was being used. Within 30 min my wife informed staff that they had accidentally taken their masks and little to no effort was taken to find them. After staying for several hours later, they reached out to the staff again and the masks had still not been found - and they were not permitted to assist in looking for them. So, their masks were stolen, one of which was made by a friend and held sentimental value.
Aug 16th, 2021

Lake House was a very cool getaway. We were staying downtown so there are not a lot of places to go for couple spas inside the city or Austin, which is due to the covid guidelines. We drove a little north to get to this spot, and I’ll shall say that the views on the way there is awesome. I got there and got the massage. I must’ve fell asleep twice because it was a great massage. Unfortunately, I wasn’t able to due the pool, which is due to covid. Understandable. It’s pretty quiet, relaxing, and if you go outside on the balcony, you’ll notice the beautiful water and hill.
Feb 13th, 2021

I had been looking forward to spending the day at Lake Austin Spa. I had booked 3 treatments. For one of my treatments I had an 80 minute massage. My therapist showed up 5 minutes late but apologized for her tardiness. When she completed the massaged I checked the time and it was only 65 minutes maybe 70 if you count the time she stepped out before the service began for me to undress and get situated. Cutting a $200+ service 10-15 minutes short is unacceptable. When I talked to a manager at the front desk right after, they were going to get back to me. I never heard from her the rest of my afternoon. Then at my check-out upon departure I once again asked about it and requested not to leave a tip for the therapist, they said it was built in and could not be removed. Not only was I shorted a portion of a service that was paid for but I didn't receive, I had to tip her 23%?? Is it normal to reward people for their poor work ethic?? The manager said their Spa Director would reach out. She didn't. I called yesterday (2 days later) and left a message and still have not heard back. I really loved the property and the overall tranquility of the spa but I do not suggest doing business at a place that seems to support unethical practice by their employees. NOT ONCE did a single employee apologize and I'm still waiting on a call back from the message I left more than 24 hours ago since the person they claimed would reach out to me never did.
Sep 27th, 2021

This was my 40th birthday present from my dad. Lord knows I won't let him know my thoughts because it was a lot of money he worked hard for and spent it on me for a half day of spa day here. First, let me sum it up with the services I received: Texas Starry Night massage and a C Facial. My massage was excellent. He was wonderful and knew what he was doing. Hard to find these days! The facial was very good as well- but keep in mind it is 50 min including the time you change and get tucked in. Also- this does NOT have extractions or steam. It's mainly you're paying for the gentle peel. Otherwise, it's washing your face, face mask, and putting cream on it. No extractions- you'll leave w pimples and blackheads the same as you walked in. That said, the aesthetician was very knowledgeable and nice. Pros for this place: they carry quality products (Skinceuticals, Jane Iredale, Dr. Gross), service staff (therapist and aesthetician very nice), good wine selection Cons: the lunch that is included is teeny tiny. I took a picture of my avocado hummus and my "entree" of quinoa. It didn't fill me at all. I'm glad I brought my own snacks. Next, they don't open the little mini restaurant until 11, so if you book something at 9am, bring your own food and snacks. They have apples and oranges out, but that's it. Coffee and tea are there- but no soy or almond milk seen. Also, the women's bathrooms have NO locks on the bathroom doors. All are broken or not working. Additionally, they have one changing room (which had dirty underwear on the floor in it), so everyone is naked and changing unless you cram into an unlocked bathroom. There are windows from the outside area into the locker room, so anyone sitting outside can see you change. Not cool. The curling iron didn't work. They had 3 showers only and you need to wait since it was very busy. So plan on waiting to take a shower. Upstairs in the blue room (waiting room), the ceiling has major water damage. Brown spots all over...and a bug fell on me from goodness knows where. The pool is crowded and limited seating. Get there early to get a spot in the shade under an umbrella. The steam room in the women's bathroom had no "eucalyptus"--essentially it was a "sweaty smelling" steam room. I inquired and they said it hadn't been cleaned in a while- they were sending someone but I had to go to my facial so didn't have time to wait. Staff at check in made it very very clear that we are not to go to the resort area. Not the most welcoming "welcome." And while the wine is a good selection, it is extremely pricey...par for the course I guess. Overall- I'm sure the professional staff are very good. However I feel sick to my stomach my dad spent this on me, and the entire experience would have been better spent (and less $$) by just going to Lifetime Fitness where locker rooms have locks, changing rooms, clean steam rooms, enough seating at the pool, etc. it was not worth the money. And even when I mentioned this to two sets of people who worked there, no one seemed to really be phased by it. Disappointed to say the least. Pics are of my lunch--which I supplemented with my own protein shake and snacks I thankfully brought.
Aug 17th, 2021