Knotty Deck & Bar

Do not waste your money or your time. Unless: you would like to grab your own app plates and your own straws. Go here if you want to wait 30 minutes for your drink to arrive. And it'll be AFTER your food arrives too. Be ready to be told "it's super packed" when the dining room is half empty. Also make sure you fully intercept a human in order to get their attention because there is zero proactivity at this establishment. Be ready to be handed your check in the middle of your meal because "they are so busy." But conveniently it is picked up within 5 minutes of you putting your method of payment on the check book. If you want McDonalds service for 10x the price, this is the best place to go. Enjoy.
Jun 17th, 2023

Amazing service and even better food! It's extremely convenient to eat here when staying at the hotel. There is plenty of seating, as well as bar seating, and an entire outdoor deck that has great views. Everything about this place was 5 stars. I would definitely come here again even if not staying at the hotel.
Jun 5th, 2023

Not sure if this restaurant is understaffed or the waitress was new, but the service was HORRIBLE. My hubby and I ate here twice this weekend as this restaurant was located in the same hotel where we stayed for a marriage retreat. Both times it took forever to get our meals. However, the second visit was the worst. Our waitress Ruth lacked situational awareness and did not even realize we had not gotten our meal (a burger and fish Tacos) until after 45 minutes of us patiently waiting. Six tables got their meals before us and they were seated way after we were. We honestly think she forgot to put our order in, but instead of admitting the mistake, she blamed it on the kitchen. It took us talking to the manager to finally get our food. He was kind enough to not charge us for our meal which was very thoughtful of him, but the principle of us having to rush to eat our meal to make it back to the retreat was still an inconvenience. We hope this waitress is retrained so nobody has to experience such a frustrating experience.
Jun 18th, 2023

I had read so many great things about the food and the service here, and since I am going to be moving on the side of town for both work and personal, I thought why not check it out. And besides, I do love breakfast and brunch and all things food. Especially eggs. I went here this weekend and had the eggs Benedict and it was cooked absolutely perfectly, the hollandaise sauce was perfectly seasoned and thickened and the eggs were cooked to perfection. ... The service, however was not so great, it was disappointing. I was barely acknowledged, my drink was empty most of the time and the only time which I was spoken to was when asking about my order, an attempt at upselling my order a few times (which I would have taken the suggestions if I were being taken care of properly) and if I wanted the food bill to be charged to my room or not. It was a pretty short, impersonal and cold transactional interaction. There was no "hi how are you today, miss?" Or... "how was your food?" "How is your day?" How are you enjoying this beautiful Sunday morning? No none of that. But besides all that, The atmosphere was really very nice and you could look below and see the travelers walk down the stairs and there was a big screen coffee area in the lobby and it was a nice ambiance about the place and the way it was set up. I really enjoyed the food, and overall it was decent, I just wished the service would have been a bit better, I'm a pretty easy going and easy to please customer too. And if they would have been busy then, I would not have taken a star off at all, but there was only three tables in the whole restaurant. I will give it another chance but for now it'll be a while before I visit because, let's face that you can have eggs benedict anywhere and you really go there for the experience in the service, right? Overall the experience was pretty good, although it could be better. I will definitely give it another try since it is in a great location and I like the atmosphere and the food especially was worth a second shot, maybe next time I will come when they are really busy, lol. ;)
May 25th, 2023

I stayed at the Renaissance Hotel in Austin with my parents for the weekend, a beautiful hotel. We were looking forward to the members club but were told it was closed for the weekend, and we were offered a breakfast voucher at Knotty Deck & Bar. This morning, we decided to take our opportunity to grab a bite, reaching around 10:15 am. Its a seat yourself restaurant, so we decided on the high tops close to the bar. We ended up waiting around 10-15 minutes with no greeting, and all staff walking by us to serve others. I finally got up to ask if we were in the right place to be served to which then we got, Do you guys want coffee? We politely agreed, we didnt make a fuss about the wait, and just continued sitting and talking. Another 15-20 minutes passes when we ask the same woman whether someone would be taking our orders as we see this server going to take orders of the people who arrived after us. My mom went to speak with someone to see if there was an issue. The woman whom I had asked about being served began to bring the server, Dylan, over to us to finally take our order after almost 40 minutes of sitting there with minimal service or acknowledgement of us there. He begins to make his way over making full eye contact, only to do a 180 and go help the white couple that has been sitting for no less than 5 minutes. I bring up white couple as we were the only Indian family sitting there, and were being actively ignored as Dylan continued to run around helping everyone else as well as people who arrived much later than us, all white guests. My mom talked to the manager who went to talk to him about his lack of service, to which he finally came over and made the excuse that the pillar we were sat next to was probably the reason he hasnt seen us (he made eye contact with me multiple times). He complained he was the only server and has been doing this all alone with everyone flagging him down. While I understand how stressful being a server may be as Ive worked in a restaurant myself, it shows the lack of strong management and training at this establishment. The clear racism we felt was awful because we not once were rude or making it a big deal that we were waiting, but a quick greeting explaining that he is extremely busy and just needed a moment to get to us would have made a world of difference for our experience. Although a great hotel, we definitely wont be back to eat here.
Apr 25th, 2023