O'Reilly Auto Parts

Very helpful !! Was patient and knew great amount of information
Apr 2nd, 2024

This is the second time I got a defective alternator and this time it did damage to my pigtail plug to alternator and noone one wants to replace it will warranty the alternator tho. I didn't know it till after I got new batteries because the other 2 were dead. When I put it on it all plugged up right but didn't connect properly to the alternator I found out they need to replace the pigtail plug to alternator as well. I've never had this issue with O'Reilly's before last time I had issues with a parts store like this was when chiefs auto parts was still around and I went thru 6 starters before it was properly corrected.
Apr 1st, 2024

Mar 28th, 2024

Mar 28th, 2024

I had to attend someone else or Reilly did not want to assist me to use the scanner in my vehicle. First they mentioned it to me because of the darkness although it is still clear and I let Johnny know that it was still appropriate to give me attention although they took it as a nuisance I received my point of seeing a treatment that is not at all friendly, much less cordial and only excuses for not doing what corresponds to them, anyway, then they tell me if it is clear but the reason is that they cannot attend if there are not more than three people when I made that mention then no I understand what the reason is, you have to be clear and kind with your customer service, so you can go and maybe return the next day even though there are no customers in the store and I mention that if I could be attended to since There is no one else to serve, yet the decision was no. I arrived at the store at 7:57 pm. Thank you for your attention but I do not recommend this O'Reilly. In some others, the people are kinder and more accessible or they explain to you if they have any reason why they cannot serve you in a good way, but I always receive any attention that I need. This is the first time that they have denied me a service that is supposed to be offered. to the client.
Mar 31st, 2024