Best Thai Signature - Addison

So good. Best vegan Thai food options in the metroplex.
Apr 6th, 2024

Apr 4th, 2024

Customer service can be off sometimes but Overall good atmosphere.
Mar 31st, 2024

I've been a customer for many, many years. Since covid, they have become more focused on money than on customer service and, at times, quality control. They have a large turnover of staff and have recently been acquired by Too Thai. The food quality has suffered at times due to the turnover of cooks. My favorite entre was less than $10 before covid and quickly rose to over $14 now. And, they no longer include an egg roll for that price as they did before. Today was the day that pushed me over the edge. I asked for 2 packets of soy sauce (ketchup sized). The employee refused and said they could only give me 1 due to new policy. After trying my best to persuade him for the one extra packet, he still refused. I asked to speak to a manager. He said you can speak to me. I was like oh, so you are the manager? He said yes. So after much going back and forth about it he says, my boss told me this was the new policy. So, I said, you are not the manager then? He said, no. I asked him what would happen if I were to ask for a refund and he said he could do that. So, I said, you mean to tell me you would rather give me a refund and waste the food then to give me one more packet of soy that cost just a few cents? He finally relented and gave me the second packet, but he was not happy about it I could tell. If I'm spending $15 for a entree that used to cost less than $10, I don't expect to be given a hard time over one packet of soy. It was not like I was asking for 5, 6, or 7 packets. I only wanted 2. In my opinion, that is reasonable for a dinner sized entree. I still don't understand it.
Mar 31st, 2024

The food is very greasy and too sweet . It is basically fast food. Not a culinary delight.
Mar 25th, 2024