Digital Supply USA

This company is also doing business as Health Central USA. I ordered $4000 worth of products January 5 and paid for 1-2 day and 1-5 day shipping. I didn’t get any update and only after I sent a message did I receive the message about customer service being away till January 13. Someone named Adam finally sent me a message saying they were concerned my order was fraudulent. Ok, then why didn’t anyone message me about it earlier? I told them I wanted my order to ship out and still haven’t received an update on tracking. I’m giving it one more day and then I’ll be reporting them and doing a charge back. Upon further reviews of their website healthcentralusa.com all of their reviews have to be faked AND when you go to leave a review it just goes to a google document and does not get published. They also accuse ME of being a scammer and will not refund my money even though I don’t want the product.
Jan 14th, 2022

Verry happy with Digital Supply USA OEM QUAILTY battery replacement kit purchased for my Samsung Galaxy S8 plus. the battery came with only about a 50 % charge some times batteries need a few charging cycles the one sent works great now. Once installed I replaced the charging cable on the lightning charger and the replacement battery now holds its charge ok now and continues to do so after each usage. It takes a little time and patience and a heat gun but the OEM QUALITY replacement Delived an excellent custmoer experience thankyou.
Jan 10th, 2022

On time and working perfectly.
Dec 30th, 2021

I never received the two items that I orders
Nov 19th, 2021

I have made 2 orders with Digital Supply USA. The first was for a screen replacement a few months ago. After a month of not receiving it, I contacted customer service. They did send one out immediately that I got it a few days later, but it was over a month after my initial order. I thought I would give them one more chance and ordered another screen replacement over 2 weeks ago. I keep getting emails saying that I should have received my order and that my time to review the product is running out. I emailed customer service and got this automated response "As a small family-owned American business competing in the global market we value and encourage our team to spend time with their family at the beginning of the year. We allow CUSTOMER SERVICE team family time until January 13th. At that time the team will be ready to handle any issues you may have. Simply send us a message on January 13th and we will be happy to handle it for you. FYI- THE SHIPPING WAREHOUSE IS OPEN. THEY ARE SENDING OUT AND RECEIVING ORDERS LIKE NORMAL. Thank you...from our family to yours!" What the heck? I'm all for giving employees holiday time off, but I think Jan 13th is a little excessive to have your whole customer service team off. What about your customers? There is no way for me to speak to anyone. I've given them enough chances. Next time I will go with Ebay! I also left a 1 star review on Digital Supply USA website, but it is not showing up in their reviews. They are only showing the good reviews.
Jan 3rd, 2022