Ascend Federal Credit Union Corporate Headquarters

AFCU made me jump through hoops after they let my account get hacked. They reissued my check card, but guess what... it pulls from my husbands account NOT mine.
Dec 12th, 2023

My husband purchased a Lexus for me for Christmas several years ago. He passed away recently. With the life insurance I paid off the car. Ascend got every single penny they were entitled too, and then refused to sign off on the title. They kept it!!! Cost me $1500 in legal fees and court costs to get the title to my own car. Absolutely no freaking common sense. Just send the stupid title, the county clerk is the one who examines the will and all the paperwork. Absolutely no reason for Ascend to mess over widows like that! Disgusting lack of humanity!
Nov 6th, 2023

My account got compromised and fraud department called i did all the proper steps to cancel a transaction that wasn't mine and they still put it on my account and charged me overdraft fee when I reached out I wasn't entitled to get the overdraft fees back even though it wasn't my charge. I will be looking for a new bank and yes the debit card was canceled and I'm not getting another 1.
Jun 30th, 2023

This place is horrible. I have been trying to make a payment for 4 days and cannot get any on the phone. I cannot do it online due to the bill x out my member # and doesnt show the account # either. Terrible!!!
Jun 5th, 2023

I used to LOVE this credit Union and their vision. I was proud to bank there. We moved out of state but wanted to maintain our accounts. Its 2023 after all, so this should have been a non-issue. I was wrong; it has grown increasingly difficult. With continuous issues like long hold times, glitchy app, and lack of helpful service it is so frustrating and I dont even contact them often given Im not local. How can so few interactions ALL be on a scale of mediocre to negative? Today, I couldnt activate my new debit card because the activation line kept giving a busy tone and I couldnt get anyone on the line when calling the call center. After holding for over 30 minutes, I am finally done. Its time to close my accounts/loans and move on to a better option. The problem is Im not sure how Ill accomplish this when no one will answer the phone to help. No active debit card and no assistance, and no access to my money.
May 28th, 2023