Signature Suites Inc.

Apartment fine, location fine. One star off for the almost accusatory tone of the entering and leaving instructions; I felt like I was being processed at a jail. Second star off because, when I returned after 9:00pm (a business dinner, at the building door at about 10:30pm), the code to open the front door did not work. (Tried it several times. I was looking right at it in the Signature Suites email confirmation.) No help on the phone and, even when I left a message and was promised that somebody would get back to me ASAP next business hours, nobody did. (Luckily, another tenant happened along and let me in.)
Jul 5th, 2018

Would NOT reccommend renting from this company. Stayed in unit#2000 at 555 Church St in Nashville. Unit was not clean! Hair on the bathroom floor, kitchen not wiped down well, dirty towel left in bathroom, and folded towels were damp from not being dried thoroughly. No one responded to texts when we checked in after 5pm. Called the after hours number and spoke with Christina, who was very nonresponsive. Biggest problem was the air conditioner was broken, and it was 77° in the unit. She did not follow up on calling the technician to repair that night, so we had to stay overnight with no air and no windows in the unit that opened. Gabriella (the Bldg concierge) and Jason ( Bldg maintenance) did the best they could when we got in at midnight and the issue had not been resolved. Jason did fix the air the next day. When I asked for some type of compensation for having to stay one night with no air conditioner, Christina sent an unintelligible message saying it was fixed and "we were cool". Offered no compensation or even apology for the situation. Zero customer service from Signature Suites. Place and location were great… Too bad the management company is so bad.
Mar 22nd, 2018

Signature Suites was listed as the management company for a VRBO that I rented via the website almost 6 months ago. We had paid in full and were planning an arrival in 2 short weeks when we received a cancellation notice. Not only hare they holding almost $1k of our money, we now have to wait over a week to get it back and are scrambling for another option. I would NEVER recommend renting from them if this is how they do business. I sent a message via VRBO and would be happy to update this review if they reply with a decent explanation.
Mar 16th, 2018

Cancelled reservation THE DAY BEFORE arrival even though it was booked over 8 months prior. DO NOT DO BUSINESS WITH THIS COMPANY
Dec 18th, 2017

This company is a nightmare . I highly recommend you do not do business with them . I would weekly be handed checks with missing money with zero explanation and no willingness to correct ge error . I have worked for them with signed contracts and they are refusing to pay me for my services . They are ignoring my calls and running . I have reported them to the BBB. And now will have to take time out of my life to take them to small claims court because they are refusing to abide by our signed contract . My advice if you get the chance to stay here or perform services for his company ? RUN. I have tried countless times to resolve this is a professional manner .
Dec 18th, 2017