Wyatt Johnson Collision Center

I sent my Mustang in after a bad wreck in November 2020. The repair for the wreck took over a couple of months. After I received the car, I noticed that some of the replaced body panels were not fully aligned. I reached out to the Collision Center over the phone and in person multiple times to try to rectify the mis-aligned parts. I reached out in April of 2021, after the new collision center management team took over, and they immediately worked to help me resolve the body panels. Unfortunately, my insurance became the bottleneck in repairing the car. Over the better part of a year and a half, the collision center kept me in the loop through emails and sending all information required by my insurance. Finally, we came to an arrangement to get my car completely repaired. I appreciate the effort the collision center team put into repairing my car, especially Stephanie and Jeremiah. Service: Body & Trim
Apr 6th, 2022

You have the most helpful, professional and kind people working there. My experience interacting with them was the best I have ever had in this type of service. You should take great care of them.
Mar 11th, 2022

Absolute HORRIBLE experience. After being rear ended I took my vehicle here to get a quote on replacing the back bumper. I was told the earliest they could get to repairing it was August 3 which was two months AFTER the date of my incident June 4th. So I brought my car there August 3rd as directed even though I was moving that day and asked if I could use it to move my things into my new apartment and was told you can come get as much out of your vehicle that you need to but if you didnt bring it August 3 it will be delayed.. WELL. Today is September 9th and I STILL dont have my car back. After my insurance company has harassed the body shop for answers, Ive harassed the body shop for answers we FINALLY were told the parts just arrived. Last Thursday and that we should be able to start working on it by the 9th. My insurance adjuster extended my rental car past the allotted days, and when asked about a loaner car after the 9th (today) when my loaner expired the dealership said oh no that wont happen without her paying for it. I have NEVER felt so dismissed or so unimportant. Every single time I call to get answers Im ping ponged around to multiple departments until I get a voicemail in which I have only received a call back on ONE of the many Ive left. I could continue with the issues Ive had but I think this pretty much sums it up. This is absolutely unacceptable business practices from ANYONE. To completely dismiss a customer or simply pass the buck is unprofessional to say the least. Ive made two cad payments in the time it has taken them to even begin work on my vehicle. I will never utilize this dealership for any type it service or purchase in the future and would HIGHLY recommend other customers to find another dealership to get work done on their vehicle. Service: Body & Trim
Sep 6th, 2021

Rami was a great salesman got me in and out with a brand new mustang without breaking the bank. Recommend him 100%!
Apr 4th, 2021

When picking up my vehicle from being repaired the manager literally was touching up spots on it in the parking lot with touch up paint. Have been trying since 5/26 a week after picking up my vehicle to get stuff they didn't put back on right or at all and my discolored bumper fixed. Also another part was supposed to come in to be put on and still don't have that done either. Here it is July 12th and nothing has been corrected. After they had my truck for almost a month the first time. Manager constantly gave me the run around as to when to being my vehicle in to have items corrected. Always had to call for some type of bs to be told to me as why they couldn't make the corrections... Still waiting. Did not expect this from a dealership collision center which is why I had my truck taken here in the first place but the level of service I have received and lack of service is the worst ever.
Jul 9th, 2021