Goodyear Auto Service

Mar 26th, 2024

My family & I were customers for several years, but NO MORE! I am tired of being grossly overcharged and cheated and being taken advantage of. When asking for discounts, being coldly told " there are no discounts". Just cold, careless service and trumping up made up prices! I feel much like a victim after being a long time loyal customer with all my vehicles. Goodbye to them! I am filing a complaint to BBB for fraudulant and predatory business practices.
Jan 23rd, 2024

I was on a road trip when and I ran over some kind of plastic shrink-wrap type sheet on the highway that got wrapped around something under my car. They were able to get me in right away even though many of their people were out at lunch. They were friendly and helpful, super quick! And they even talked me through how to get back to the highway after I was done. Thanks for the wonderful service!
Jan 9th, 2024

This place is a circus I called to make an appointment the old lady at the desk said its ok just come in we have nothing .i walk in theres 4 oil changes ahead of mine . I told Mike at the front I called to make appointment but was told just come in your werent busy..he says it doesnt matter if you have an appointment you still gtta wait til we get the other cars in(whats the use of even making an appointment)so I understand you cant predict a day so Im patient and understanding of being busy I wait for 3 1/2 hours until finally my car is done which it was sitting in the parking lot for 25 minutes I go up to the counter and ask mike can he check on my vehicle or can I lay he says he doesnt have paper work instead of communicating and saying let me check he just brushes me off like you gotta wait..a few minutes later he decides its a good time to grab my paperwork. Just to confirm what was done and if there were any recommendations he says no I then ask about the extra quart of oil because I know my vehicle take 5.8 quarts he says no it only 5 ..I then ask about the filter because I know it needs to be ordered its a premium on I drive (2023 Volkswagen atlas) mike starts to say well you got me worried let me verify he then calls the tech who says well we ran out so I just used 5 . I tell mike I been here this long Ill wait as long as my vehicle I la done right I trust you all I only use Goodyear other than my one free oil change at the dealer Mike states I gtta wait now he been he since 7 am not his problem etc after 5 1/2 hours I left . No communication no customer service or apology or sympathy at all most importantly accountability!
Feb 10th, 2024

My fianc went to get one of the tires on my car patched and had an appointment, yet had to wait almost 3 HOURS for a PATCH only for them to tell him that they didnt do anything at all other than fill up the tires with air because they were low. They also said that we needed to get the tire pressure sensors fixed because they werent reading the pressure, but they work just fine. You just have to be driving the vehicle for the pressure to pop up. Clearly they didnt even know. Lastly, he said the lady up front was very rude to him saying that he was mansplaining things to her when all he wanted was to make sure they were on the same page; the exact same way he wouldve said it to a man. We had heard bad things from this location from people we know, yet decided to give them the benefit of the doubt but clearly that was a mistake.
Jan 18th, 2024