Texas Roadhouse

Apr 9th, 2024

Apr 8th, 2024

Forgot childs sippy cup yesterday and after waiting 10mins to talk an employee the girl I spoke with was very rude and said they didnt have it. Meaning it was thrown out. Also; My chicken was over cooked and husbands steak was under cooked.
Apr 8th, 2024

The food and drinks were as expected from a Texas Roadhouse; they were solidly decent. The specific reason I rated them a 3 instead of a 4 was for one specific reason: they don't answer the phone.... Frustrating. I was bringing in a party of 7 for Dinner this past week and had some specific questions for the restaurant. I literally called them 8 times over 3 days and they never picked up. When we arrived for Dinner, we were told it would be a 15 to 20 minute wait, I explained that I had been calling them for days and asked if their phone was down, they said "nope, it's working fine". That's where it got fun for me. We proceeded to the lobby to wait for our table. With the hostest stand in view from the lobby, I decided to call them. I was on hold for the entire 20 minutes while waiting for our table and a human never picked up the call.....and no one at the hoestes stand seem to motion as if the phone were ringing. Very interesting. I would go back for dinner, but I certainly wouldn't try to call them.
Apr 11th, 2024

The host at the door was less than friendly and could not leave her nose piercing alone. We were seated quickly having used the app to get on the wait list. Once seated our server was very friendly. We had to ask for silverware and were told they only had plastic ware because "the" person who rolls the silverware didn't come in today. So do they only have one person to do that? The way the server reacted to this question was like because there was only plastic ware available, we might not want any. Well, we were eating in the restaurant so we were going to need something. Then we ordered the potato skin appetizer, and they didn't have any and yet we, along with others, ordered baked potatoes. Can they not make them from the baked potatoes? Then the coke we ordered tasted like carbonation only. And the steak was over done to the point it tasted burnt and we had to remind the server that we were waiting on it to be cooked again. Also, all of the smaller booths across from us were being used as storage. One table was holding the food trays, one table had stacks of the plastic ware, and another had the beverage pitchers.
Apr 9th, 2024