Royal Furniture - Downtown Memphis

If you read all these reviews, you likely won't be shopping at Royal.  If you luck out and get the right furniture that's undamaged, then you may have a pleasant shopping experience.  However, if you have to deal with corporate...good luck!  This company does not care about their customers and does not follow up.  We initially received the wrong piece of furniture.  About a month later, the correct loveseat was delivered, but it was damaged and had a cut in the back.  We were told we would get a replacement once one was in stock.  That was 20 months ago.  We are still waiting and still struggling with corporate.  After my husband finally drove to the office, we did finally get an email response (to an email I sent over a month earlier) and they informed me that they were ordering a repair piece and would not be refunding or replacing our loveseat WHICH THEY TOLD US THEY WOULD REPLACE.  We've been waiting 20 months for a replacement loveseat not a repair.  I can not count the number of phone calls that have been made the past couple of years with no response.  Reading these reviews, I realize we are not alone.  If you are another frustrated Royal customer, I empathize with you!
Mar 22nd, 2022

Mar 19th, 2021

I have been dealing with Royal for years bought some furniture and it didn't work out for me tried to take it back and they didn't want to take it back but a White lady bought a couch a couple of days ago and they let her return it I will never in my life buy furniture from them again when you buy something and it don't look good in your house or work out for you you should be able to return it or exchange it they didn't give me the option to exchange it and I did it in a timely manner so I advise anyone to be careful deal with Royal they all about the money this was a three piece leather couch set that cost 6,800 that's why they didn't want to except it back I just bought it in November but had time to return it
Mar 10th, 2021

I have bought furniture from Royal Furniture for years now ! But I have been trying since last January of 2020 to tell them there lift chair was uncomfortable to sit in and the electrical unit was going out!!! Now it is 10 months later and I just got told they couldn't do anything because I waited to long!!!! Are you kidding me!!!! No Royal Furniture has taken way to long and Iam still waiting for them to fix my chair!!! Talked to a manager pretty much got told sorry but nothing she could do! Not how to do business !
Oct 26th, 2020

Royal Furniture is the worst company to get furniture from.  If I could give them zero stars I would. they bought my sectional out in June they ripped it. The man claim they were going to replace it the finally week. It's October and they still haven't exchange my couchI've been calling everyday. I get the run around everyday. I will never buy anything from royal furniture again. Worst mistake every but if I miss a payment they call and send a bunch of emails.
Oct 6th, 2020