Royal Furniture Corporate Office

Royal was so great came out to the house and delivered the furniture we bought. They were extremely helpful over the phone.
Mar 1st, 2024

I was very happy with my experience with royal furniture. My son recently had surgery and we needed a comfortable recliner for him to sleep in. It was delivered quickly by two nice gentlemen and set up for him. He has been very comfortable in the serta home theater recliner. We love the led cup holders and all outlets and USB charging ports with storage too.
Feb 29th, 2024

HORRIBLE HORRIBLE HORRIBLE SERVICE AND COMMUNICATION FROM DELIVERY WAREHOUSE. I PURCHASED FURNITURE FROM WHITEHAVEN LOCATION THAT WAS SUPPOSED TO BE DELIVERED 10/21. ONE PIECE WAS DAMAGED AND I RECEIVED THE SAME 2 PIECES OF FURNITURE INSTEAD OF A SOFA AND LOVESEAT. I WAS TOLD IT WAS A MISTAKE AT THE WAREHOUSE AND A RE DELIVERY WOULD BE SET UP. I REQUESTED THE FURNITURE BE DELIVERED EARLY (1ST DELIVERY) BECAUSE OF MY WORK SCHEDULE. MY RE DELIVERY WAS SET UP FOR 10/25 AS LAST DELIVERY WHICH I WASN'T NOTIFIED OF UNTIL THIS MORNING AT 11 A.M. I CALLED WAREHOUSE TO SPEAK TO WAREHOUSE MANAGER AND LEFT VOICEMAIL. NO ONE EVER RETURNED CALL. I CALLED CORPORATE AND DIDN'T GET ANY ASSISTANCE FROM THEM!! NO MORE THAN AN APOLOGY AND WHAT THE POLICY STATES! I WAS TRANSFERRED TO THE WAREHOUSE FROM CORPORATE AND SOMEONE MAGICALLY ANSWERED THE PHONE BUT STILL WOULD NOT ASSIST MY DELIVERY NEEDS! IT SHOULDN'T BE THE CUSTOMER'S RESPONSIBILITY TO RECEIVE UPDATES OR SCHEDULE DELIVERIES. IT'S ALSO UNPROFESSIONAL FOR DELIVERY DRIVERS TO STRAP BRAND NEW FURNITURE TO THE BACK OF A CLOSED DELIVERY TRUCK WHICH IS HOW THE FURNITURE WAS DAMAGED TO BEGIN WITH. I WILL NOT PAY SOMEONE AND BEG THEM TO DO THEIR JOB!! ROYAL ISN'T WORTH 1 STAR BUT I CAN'T POST WITHOUT IT.
Nov 1st, 2023

horrible ! horrible ! horrible ! , beware the warehouse workers will damage your furniture and Royal will not repair it they will say it's your fault so beware horrible customer service so now I'm left with damage furniture smh I gave 1 star b/c I like the furniture
Oct 27th, 2023

ATTENTION TRUCKERS This Place Isnt Delivery Point its corporate Office Only If you Are truck driver And have a delivery Go To 3374 tranquility Drive Memphis TN wich is the Shipping and receiving Place Dont west your time to go there, Also Unloading Is very is low There is One truck ahead of me and Im still waiting to get unloading it Will take For While If you have next load its unlikely to Delivery building has a gate but you can find overnight spots
Oct 11th, 2023