Staks! East Memphis

Apr 7th, 2024

Two salads and two kids pancakes. Took 50 minutes. Theres no service, as its counter order style. Im sure its fine during weekday. Food was fine but I would avoid going here on a weekend.
Apr 5th, 2024

DISAPPOINTED, to say the least! Went for breakfast yesterday and had an upsetting experience. My mom had just starting eating her pancake, when she pulled a long brown hair out of her mouth. It was like watching a scene out of The Ring. The pancakes and the biscuit were already undercooked...The manager came over and nonchalantly apologized and just removed an upcharge on our ticket. If nothing else, my Mom's meal should have been comped. Needless to say, we will not be going back.
Mar 27th, 2024

Title: Extremely Disappointing Experience - Hair in Pancakes, Burnt Food, and Poor Customer Service Rating: I recently had the unfortunate experience of dining at Stacks and I must say, it was incredibly disappointing. From the moment I arrived, the wait time to place my order was excessively long, which was frustrating. However, that was just the beginning of a series of unfortunate events. Upon receiving my french toast, I was appalled to discover a strand of hair embedded within them. Naturally, I sent them back and expected a proper resolution. Unfortunately, on their return, the french toast was not only burnt but also inedible. This was incredibly frustrating and left me feeling utterly dissatisfied. When I requested a refund due to the multiple issues I encountered, the manager initially refused, stating that refunds were only given if something was wrong. I found this response to be completely unacceptable, as the hair in my food and the repeated burnt french toast were clear indicators of subpar food and service. Only after a lengthy dispute did the manager reluctantly provide me with a refund. However, this should have been done without hesitation, given the circumstances. The lack of professionalism and poor customer service displayed by the manager was disheartening. Overall, my experience at Staks East Memphis was nothing short of a disaster. The presence of hair in my food, the consistently burnt french toast, and the manager's initial refusal to issue a refund left me deeply dissatisfied. I would not recommend this establishment to anyone seeking quality food and attentive service. I will stick with the Collierville and Southaven locations!
Mar 23rd, 2024

Beautiful place but if you're going to highlight pancakes they should be something special. They were not. Honestly, the pancakes had absolutely no flavor and were not fluffy and light. Disappointed.
Mar 14th, 2024