Office Depot

When I entered the store. I asked a man for the item I was looking for and he took me directly to it. When I checked out with that item. The clerk at the register Said my phone number was not in the system. So we put my phone number in and I got ten dollars off my purchase. Awesome!
Mar 30th, 2024

Let's just put it this way...This store will be close for good very soon
Mar 26th, 2024

For your printing needs, just go to FedEx/Kinkos off Kingston Pike by Lovell Road. I wanted two pictures printed on basic paper, larger than 11x17 but smaller than poster size. In black and white, size 12x18 it was going to be $22 at office max. At FedEx/Kinkos, less than $2, and one was done in color. Added bonus of FedEx/Kinkos, the customer service was knowledgeable, pleasant, and efficient. I won't be back to office max.
Feb 25th, 2024

This is the worst customer service for online order and delivery. Right hand doesn't know what left hand is doing nor do they care. I ordered an item and needed it same day therefore paid the delivery fee. After it was 45 minutes past scheduled time, and no delivery made, I called the store. They said the item I ordered hadn't been picked up yet. They said they didn't know who was supposed to pick it up. They said they had no idea how to contact the third party delivery service. And also, judging by the conversation with the manager, it appeared this is not unusual. SO how does a company this size run such an inefficient service? They could not tell me if it was going to be delivered at all today or could not guarantee it would even be delivered. So the manager, Ed, then says, call the 800 number, maybe they can tell you who is supposed to be delivering it. Of course, trying to call any company these days leads to very long hold times and AI robots. 45 minutes later, and still no one has answered, but the next available agent will take my call! No thanks, companies like this don't deserve to be in business if they can't provide a promised service or any decent service for that matter. No one followed up on my order, no one cared. I won't go there again, won't shop there again. So how did I resolve this, I am going to go to BEST BUY. I will be driving an additional 25 minutes than it would take to stop at the closer Office Max location, but I will NOT go to Office Max or Office Depot again. Come on, surely you have to realize that you need the customers, YOU NEED US in this day and age of online ordering, We DON"T NEED YOU.
Feb 15th, 2024

Jan 15th, 2024