PetSafe Village
-
10424 PetSafe Way
Knoxville, TN 37932 - (865) 777-3647
Hours
Chamber Rating
-
K.C. Eisenberg
I feel so at ease when I leave my two labs here for boarding. They are so well taken care of and happy.
May 6th, 2022 -
Jason Gnoza
May 3rd, 2022 -
Grace Wilson
Apr 17th, 2022 -
Jennifer Mazonas
Apr 17th, 2022 -
Lindsay Renee
I cannot understand the five star reviews for this place, I can only think the reviewers do not understand that there are much better boarding options out there upon which to set their standards. This is a GLORIFIED SHELTER. It wasn't at all what we were expecting and we actually feel pretty guilty for leaving our two puppers here. We definitely won't be bringing them back. We got the "Luxury Suite" and requested they be given toys for their stay (you click the options when you use their obligatory curbside pick up. You are not allowed inside to see where your dog is staying. This was a RED FLAG I wish I'd paid more attention to). We used the Live Webcam sporadically through their stay and saw they were never given any toys! None! Not for nearly two days! They just laid there, bored out of their minds. I'm not sure how they are selling the "luxury" part of this scam, either; your dog is staying in a shelter-like kennel. Potty breaks are very spaced out (5 hours apart) and minimal--they didn't get a potty break after 4:00 PM!! I am completely flabbergasted at the services offered, their stay in no way reflected what we were led to believe our pups would experience. We got our pups back and it was clear they'd also had minimal human contact the entire time we were gone; we watched on camera during pick up as they went crazy for attention when someone came to pick them up (not at all characteristic of them). They stank like a shelter and have diarrhea and are exhausted from not sleeping (surrounded by constant barking the whole time, just like in a shelter). It's as if we took them to the Animal Shelter for the weekend, not the resort-style experience we thought we were purchasing for our fur babies. Our dogs were there for less than 48 hours and it cost us almost $250!!! We were quoted a price MUCH lower when we dropped them off and they didn't apply our veteran discount, even though we discussed it on the phone. USE ROVER. As an update, 3 days later no one from PetSafe has reached out as they stated they would in their response to this review. Seriously, use Rover.
Mar 21st, 2022
Contact Info
- (865) 777-3647
Questions & Answers
Q What is the phone number for PetSafe Village?
A The phone number for PetSafe Village is: (865) 777-3647.
Q Where is PetSafe Village located?
A PetSafe Village is located at 10424 PetSafe Way, Knoxville, TN 37932
Q What is the internet address for PetSafe Village?
A The website (URL) for PetSafe Village is: http://PETSAFEVILLAGE.COM
Q How big is PetSafe Village?
A PetSafe Village employs approximately 20+ people.
Q Is there a key contact at PetSafe Village?
A You can contact Randy Boyd at (865) 777-3647.
Q What days are PetSafe Village open?
A PetSafe Village is open:
Friday: 7:00 AM - 7:00 AM
Saturday: Closed
Sunday: Closed
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 AM
Thursday: 7:00 AM - 7:00 AM
Q How is PetSafe Village rated?
A PetSafe Village has a 4.5 Star Rating from 216 reviewers.
Hours
Related Categories
Ratings and Reviews
PetSafe Village
Overall Rating
Overall Rating
( 216 Reviews )K.C. Eisenberg on Google
I feel so at ease when I leave my two labs here for boarding. They are so well taken care of and happy.
Jason Gnoza on Google
Grace Wilson on Google
Jennifer Mazonas on Google
Lindsay Renee on Google
I cannot understand the five star reviews for this place, I can only think the reviewers do not understand that there are much better boarding options out there upon which to set their standards. This is a GLORIFIED SHELTER. It wasn't at all what we were expecting and we actually feel pretty guilty for leaving our two puppers here. We definitely won't be bringing them back.
We got the "Luxury Suite" and requested they be given toys for their stay (you click the options when you use their obligatory curbside pick up. You are not allowed inside to see where your dog is staying. This was a RED FLAG I wish I'd paid more attention to). We used the Live Webcam sporadically through their stay and saw they were never given any toys! None! Not for nearly two days! They just laid there, bored out of their minds. I'm not sure how they are selling the "luxury" part of this scam, either; your dog is staying in a shelter-like kennel. Potty breaks are very spaced out (5 hours apart) and minimal--they didn't get a potty break after 4:00 PM!! I am completely flabbergasted at the services offered, their stay in no way reflected what we were led to believe our pups would experience.
We got our pups back and it was clear they'd also had minimal human contact the entire time we were gone; we watched on camera during pick up as they went crazy for attention when someone came to pick them up (not at all characteristic of them). They stank like a shelter and have diarrhea and are exhausted from not sleeping (surrounded by constant barking the whole time, just like in a shelter). It's as if we took them to the Animal Shelter for the weekend, not the resort-style experience we thought we were purchasing for our fur babies.
Our dogs were there for less than 48 hours and it cost us almost $250!!! We were quoted a price MUCH lower when we dropped them off and they didn't apply our veteran discount, even though we discussed it on the phone. USE ROVER.
As an update, 3 days later no one from PetSafe has reached out as they stated they would in their response to this review. Seriously, use Rover.
Overall Rating
Overall Rating
( 216 Reviews )Write a Review
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