Capital Auto Finance Co

Just came and towed our car without even a knock on the door. And we live 8 hours away! Yes, we had gotten behind on our payment, but all of our things were in the vehicle and they didn't even try to get anyone, they just took it. 9am. Broad daylight. Knock on the door?! Now I suppose we have to call you to get some kind of appointment set up to either, get right with our payment or, get our things. Are we supposed to drive the 8 hours to come get them??? I seriously just cannot believe they just took it without even attempting to inform anyone... SMH trash.
Aug 26th, 2018

I hate calling in to pay my car note. The woman that answers the phone is very unpleasant, and rushes you off the phone like you're wasting her time.
Aug 22nd, 2018

They have put a charge on mine an my daughters credit report when We are actually ahead on our payments and never been late on our payments!! Called several times to have it removed even called today 2 times an still not off my credit report,the lady on the phone said she remembers me calling upset in December about it an even said I was ahead on my payments..
Apr 30th, 2018

They are JUST RUDE! I dont think anyone at this bank is greatful for their job.
Jan 19th, 2018

I would recommend nobody ever using this company for their car loan!!! They are horrible!!! I am on disability and taking care of my husband who isn't working. When I bought the car I was working full time. I told them my situation with no empathy at all from them!!! I got behind on my loan so they repossessed my car. They said I had to pay the whole note in order to get my car back, not what I owe!!! They took it at like 2am so now I have to pay $100 to get my personal belongings!!! I know I'm the one that got behind but they won't work with you at all!!!! I have never had this happen before and I'm beyond pissed!!!!
Jan 15th, 2018