Spectrum Renovations Incorporated

IF YOU CAN HELP IT, DO NOT USE THIS COMPANY!!! I decided to try a new service to save some $ and disconnected my service. The rep informed me that they do not prorate the subscription, I understood and agreed. It was also understood I still had 3 weeks left of my subscription and would not need to return my equipment within 14 days of the end of my subscription, which basically gave me a month to return it. The next day they had already disconnected my service, sent me a bill for $413, and made my subscription due immediately. I spoke with with a reps, and filed for a refund of the 3wks they owed me $107.66, this was denied, they will rip you off if they can, $100 is allot of money for most. This is how they treat a 3yr customer, STAY AWAY FROM THIS RIP OFF COMPANY IF YOU CAN!!!
Sep 15th, 2021

Do not even try to transfer your service to a new address. The tech who comes out will not tell you it's not available and customer service will give you the run around. I basically waited and called all day to find out the tech who came out cancelled it days before (made it look like I cancelled the tech coming out) due to no service box in my area. The customer service and them have a break down in communication. It doesn't exist, because on their end it shows I had an appointment for installation, but the tech never told them. A waste of time when I could have scheduled At&t that is available and reliable. Worst service ever and I'm still on hold with them to get credited...going on 30 minutes on hold. Bunch of liars! I'm getting billed for a full month of service I never received and them wasting my day (s)
Aug 30th, 2021

2 star service. Frequently lags or goes out. 1 star customer service.
Aug 28th, 2021

I lost my iPhone, so I had to go in & deal with that & buy another one. Erin assisted my husband & me with the process. She was very helpful, friendly & patient. She also had a lot of good information. It was super nice to be able to deal with someone face-to-face who was pleasant & knowledgeable!
Aug 26th, 2021

Aug 9th, 2021