Eastside Utility District

Elisa L. _{on Google}

Mar 22nd, 2024

Some of the most inconsiderate people I've spoken with. I was FORCED to pay 175 within one week because of their mistake and they wouldn't refund any of my money. I wish I lived in city limits!!

J D _{on Google}

Feb 25th, 2024

Inconsistent meter reading, incorrect billing, inaccurate website. Also, web account does not provide complete billing information. I cannot view any payment history on the web account. I wish you well if you have a billing/leak issue. My teenage son cares more about keeping his room clean than Eastside cares about customer service. It really sucks to live in Eastside Utility area!

Kathy Ratz _{on Google}

Feb 15th, 2024

Great water and great prices too!

benjamin C johnston _{on ChamberofCommerce.com}

Feb 14th, 2024

My monthly water bill has been anywhere from 11-13 forever.Last two bills have been 18+.Called Eastside and (finally) was told they dropped the usage "floor" from 200 gallons per month to 100 gallons per month at which time you begin to pay extra for your water--thus my higher bill. When asked if I was notified about the change and $ implications,I was told no.When asked why not,the answer was "the law' didnt require them to do so.When I asked which law,I was told they didnt know. Something is bad wrong when a utility can{in effect} raise your bill 32% and not inform you and THEN cannot tell you "the law" that lets them do so.Really BAD customer service and business practices.

Chris Baxley _{on Google}

Feb 5th, 2024

Ive been dealing with and having to use Eastside utility for over 15 years now. They are hands-down, the worse utility or monthly payment service that Ive had to use.