Sturgis Smiles Family Dental

Today is Feb 1st, the website associated with this practice says they handle dental emergencies. On our first call we were informed they can schedule us for the 14th. On our follow up after calling around this was changed to may. The reason for the change is that we would have been first time patients. I dont know about you but that is a long time to be dealing with tooth pain when your site advertises emergency services.
Jan 29th, 2023

Was hoping I could get a broken tooth taken care of after reading review saying they got right in and got it fixed, unfortunately didn't get the same result
Dec 8th, 2021

Nov 28th, 2021

I never knew going to the Dentist could be so much fun! Good people and good care -- a very nice combination. Thanks you guys
Jul 21st, 2021

Wow! I had a great appointment with the dentist a few months ago. I let her know about a recurring issue with a tooth and she was concerned about it and said that the next time it happens that I should get it taken care of by a specialist instead of just the normal antibiotic route. Well, I am now in another state (which we knew might happen) and the issue has popped up again, instead of going the antibiotic route as usual, I attempted to follow her advice, but I didnt know what specialist to go to. So yesterday morning, in excruciating pain, I called the office and the woman said she would talk to the clinicians and get back to me. She knew I was in pain. I received a call just now (30 hours later) and the woman first told me that I left a message so I corrected her that I talked to a live person. Well, I wasnt here yesterday and I just got the message. So I explain that I talked to someone directly about my pain and let her know that it took them 30 hours just to call me back and tell me to go to just a general dentist (opposite of what I was told in the summer). Well, if you were here we could recommend somebody to you. (Facepalm.) I wasnt looking for a South Dakota recommendation, I just needed to know if I was supposed to find an oral surgeon or an endodontist or what. When I mention about the pain and taking so long to get back to me, she said that I couldve called again this morning instead of being in pain and that I should go to the emergency room for antibiotics. The doctor and I literally had agreed that the next time this happened I would go to a specialist and not just try to fix the infection with antibiotics. Do you see the circular nature of our conversation here? At which point, I just told her goodbye and hung up. What a bummer to find what you think is a great dentist and then have to deal with the incompetence of multiple staff members that dont actually care about the clients at all. No responsibility taken, no apologies offered, just shifting blame back and forth. Quite frankly, the worst patient care experience I have every been a part of OR a witness to. To be clear, I totally understand that mistakes happen, but when a business tries to shift blame to a client that is in severe pain, to beat someone when they are already down its indicative of something deeper going on in that company culture. I never wouldve believed it after my appointment a few months back. Everyone was so nice. But I guess its similar to that old adage about finding out who your friends are when youre going through hard times. The same can probably be said with professional relationships as well. This is why I wont be going back. Dont recommend going to this place if youre ever going to find yourself in severe dental pain.
Dec 26th, 2022