Kay Jewelers

I got my fiance's engagement/wedding band here back in 2017. She stopped in here Memorial Day 2019 and they didnt even ask for proof of purchase. They cleaned her ring no questions asked. Pretty cool place. Fun fact most the jewelry stores that compete with one and other in close proximity are all owned by the same company.
Apr 5th, 2020

We came in on 5/13/19 to purchase a Sapphire band to add to my wedding ring. My original wedding ring was NOT purchased from Kay but the gal working with us looked it over anyway for us. She found the main stone and v prongs were loose/worn. The new Sapphire band had to be sized anyway, so we decided to send my original wedding ring in with it to be repaired at the same time. My original ring was a bit snug, but since I am in the process of weight loss they advices NOT to resize my original ring as it could harm the integrity of it. The plan was to fix my original ring, resize the new one to the correct size and NOT solder quite yet. Our promise date was 5/30/19. We thought that was great as we were moving to AZ on 6/2. The rings did not arrive back on 5/30. They did arrive on 5/31, which we found out via phone call. The gal we spoke to, stated Your ring came but here is the issue with it.. Issue?? The gal stated, Your ring looks beautiful, but the repair shop sized your ORIGINAL ring and the new Sapphire band two sizes SMALLER than they already were. They also soldered them together. We need to send them back to be unsoldered and resized correctly. My first thought was, it already took two weeks to receive it, and we are moving in a couple days. The gal on the phone told me their solution was to have the issue fixed, sent back to THEIR store then sent to our AZ store. I also mentioned to them how they stressed to me not to resize the rings a bunch as the integrity would be in jeapordy, now they are being resized a bunch anyway. There was little and I mean, very little remorse of apology. Although the gal I spoke with did say they would be shipped back to repair 6/3 and with a note of priority so it doesnt take several weeks to receive. While quite upset, I thought it was efficient as long as I get them back soon and they are not damaged. I called Kays for a follow up today. They did state the rings were sent on 6/3 but they had not yet been worked on. I am beyond frustrated. I am hoping the Kay Jewelers here in AZ has the slightest clue of what is going on and everything goes smoothly once and IF they receive my rings.
Dec 27th, 2019

Staff was extremely helpful and friendly. We got what we came for and more. We upgraded our original engagement ring to a larger stone and we could not have been more happy and satisfied. 5 stars.
Sep 10th, 2019

Aug 17th, 2019

Aug 14th, 2019