Grapevines Flower Garden

Burten Moe _{on Google}

Mar 15th, 2022

Thank you very much. Its hard when I am deployed to get things like this while I am gone and you guys made it easy.

Lauren S _{on Google}

Feb 27th, 2022

My mom ordered me a fruit basket with potted flowers for delivery for my birthday. What I got was a cheap white butterfly plant, no fruit, not even a flowering potted plant. They delivered this late, at closing, AND in a plastic bag (because of the cold) so I didn't even see it until the delivery person was gone. They're closed today until Monday. My favorite part of the cheap plant they passed off is the non sanded piece of wood sticking out of it. It isn't decorative, but it is a splinter hazard, especially if you have kids.
Save yourself lots of money by not purchasing flowers from these people. They REALLY should have contacted my mom to let her know they didn't have what she ordered and offered substitute that isn't super cheap compared to what she ordered, or a full refund and not even bothered. Save your time and money on this place. They're not worth it at all. (Pictures are of what was ordered vs what was received)
*update* I contacted the owner and asked if I could just return the plant so she could tell the vendor she received the order from that I wasn't satisfied, and to refund the person that ordered it. She said no. Then she said the company my mom went through sounded like a scam. But the owner got the order, saw the order and substituted it out herself. She could have done better with the substitution since it's supposed to be of equal or greater value. This was DEFINITELY not equal and absolutely not greater value. The owner told me the vendor didn't give her enough money to cover anything greater which she could have declined the order all together but didn't. It isn't the consumer's responsibility to make sure the florist receive a certain amount of money from their vendors. If they take the order, they should fill it AND they should substitute only with equal/ greater than the original order. The owner kept blaming everyone else including another employee for "accepting the order" then told me she called the vendor and said she didn't do fruit baskets. She said they told her to substitute so she did. Funny since she told me the vendor was a scam but then said she spoke with them.
At this point I'm done dealing with the florist and 3rd party. I'm having my mom dispute the charge with her bank. I'm calling the attorney General in SD for the vendor and Grapevines, and having my mom call the AG in her state against the vendor.