Coastal Fertility Specialists

I had Dr. Cook for my testing today and she put my mind at ease. She took her time, explained everything, and I cannot say enough wonderful things. On such a sensitive journey, it is wonderful to have such great providers, Dr. Schnorr is wonderful as well! Great practice!
Jun 28th, 2023

We go to the Lexington practice and our experience has been outstanding. Dr. Schnorr is an amazing and knowledgeable doctor and our nurse Heather is so responsive and helpful. I'm the kind of person that asks 1,000 questions and many of those are repetitive and I never feel like I'm bothering anyone with my concerns. My husband and I both feel they truly care about our success. Everyone at Lexington and Mt. Pleasant has been wonderful to work with (receptionists, blood drawers, everyone). I just finished my first retrieval and am excited about next steps.
Jun 27th, 2023

HSG was quick! Lasted seconds and not as bad as I thought it would be. It was uncomfortable and something I dont want to have to do again but the environment was comfortable and the staff friendly. Dr Schnorr was friendly
Jan 30th, 2023

Billing department is absolutely atrocious. The staff was really nice at my appointments and very organized which is awesome for a fertility specialist. However the billing department is incompetent and unresponsive. I was told to pay for my appointments in full at the time of service because my insurance would not cover it. Turns out my insurance did cover it with the exception of a very tiny copay. They refused to refund me because they said they had not officially received the money from my insurance even though they did see my insurance said they were paying it. They continued to try to make me pay in full at each appointment despite my insurance covering it. I have been trying to speak with their billing department for months and they keep ignoring me or telling me a manager will call me back which never happens. At this point I am owed over $400 and it doesnt seem like I will ever get this money back. As nice and organized as this company was at appointments Id stay away unless you want to throw your money away and never see it again. Follow up: I did finally hear back from them after threatening to file with the states attorney office and BBB and the lady I spoke with was very apologetic and nice about the situation and is taking care of it. However it shouldnt take months of following up to finally get results. Also I should never have been paying out of pocket when it was covered by my insurance.
Nov 30th, 2022

Hands down the most kind, genuine, loving, and caring people in the state of SC! Not enough positive words to describe this office as a whole :)
Nov 3rd, 2022