Stacie Orr: Allstate Insurance

Unfortunately, I must give this agency 1 star. I would give 0 if I could. When I first signed up for Allstate insurance through Stacie's agency, it was actually a good experience. Sheree took good care of us and was very responsive. Since she left, the office and staff have gone down hill hard and fast. Stacie does not return phone calls or emails (a recurrent theme mentioned by other reviewers). When I had an issue with my rates being jacked up over 150%, I could not get Stacie to respond. I made several phone calls, sent emails and even went into the office. I had to repeat myself over and over to her assistant and Stacie would not call or respond to me personally. I finally received a message from her assistant stating they had made the appropriate adjustments and the rates would go back down to a tolerable level. Of course, that never materialized. I finally had to speak with corporate and got the rates lowered some, but not to the level promised by Stacie's office (again, not by Stacie personally since she would not respond at all). I met with a new agent last week and was able to get my rates lowered by another 10% (money in my account in less than 24 hours) and with increased coverage!! It appears Stacie and her assistant never applied my son's good grades or driving school certificate. When I tried to get a copy of the driving school certificate (that I personally dropped off at the office) for my new agent, I never could. I kept getting the runaround. I feel confident that they lost it. Stay far, far away from this office if you want any customer service.
May 27th, 2021

This agency is CLOSED. Verified this today.
Apr 22nd, 2021

Stacie Orr and her team at Allstate are great I've been with them over 20 years I've always been satisfied they seem to always go the extra mile and they always seem happy to do so their service is bar none and I would recommend them to anyone you can't go wrong
Apr 16th, 2021

To separate my policy from my ex-wife it took 12 phone call and 6 month. I canceled my policies in December 2020 because contacted the agent to get a quote on a car I wanted to purchase. They quoted me a $150.00 increase. I purchased the car. When I added the car to my policy the policy increased $381.00. There is never good follow up or good service with this Agent. Allstate provides good insurance. It is the Agent in this case.
Jan 28th, 2021

Oct 10th, 2020