My experience with Palmetto Counseling and Consulting has been the most pleasant and enriching counseling experience in my life. Excellence is shown from the front desk receptionist and her timely reminders to the genuine smile she gives at each appointment, to the care that my therepist gives. This is by far where I am truly getting help for my life struggles. I appreciate the option for virtual counseling and the flexibility to reschedule with an advance notice. When you need to challenge some negative life scripts and untangle some of life's curves in the road, Palmetto Counseling & Consulting is a place you will fine genuine care and professional expertise. My life is richer because I finally made the choice to get the help and care I needed. The staff truly cares about your mental wellness. Give them a try, you will be so glad you did. Mar 19th, 2024
Belquiza Carvahlo
I think they went out business? They don't answer the phone or return calls or messages in the portal. Very negligent considering they are dealing with mental health issues. Never seen anything like it. Aug 14th, 2023
Jeff Gamerl
Zero communication and they do not answer the phone. I needed assistance immediately and no responses or call back. Going on day 4 and no one reached out. I thankfully found another provider Jul 12th, 2023
Diane Valdez
I had a great experience with both of the front desk associates. My therapist is amazing and the nurse practitioner is very kind and understanding. They listen to my concerns and provide coping skills. Apr 20th, 2022
J C
Had the same experience as a recent reviewer I read before posting this. I waited to assess this situation as best as possible. My first experience was terrible, the receptionist was rude, mean and unprofessional. I was never called back or emailed, I had to call, the second time going around was much better with the receptionist, the Dr though, ms pill pusher, dismissed me the second she read I didn't want to be put on medication, said I'd get a call to schedule my actual talk therapy session and that was last Monday....I still haven't heard anything back. If you're under staffed because times are hitting people harder more than usual, express how you want to help by maybe referring us somewhere we can find the help we're seeking! Dismissing anyone asking for mental help is a serious problem in the medical field, and it shows. Mar 15th, 2023
About Palmetto Counseling & Consulting Services, LLC
Palmetto Counseling & Consulting Services, LLC is an award-winning mental health practice serving patients throughout Fort Mill & Rock Hill, SC, and Charlotte, NC. Our team of licensed counselors offers a range of therapy services in order to help you discover the keys to a better future. From treating children with attention disorders to group therapy for families, we can help you reach your mental health goals.
Q Where is Palmetto Counseling & Consulting Services, LLC located?
A Palmetto Counseling & Consulting Services, LLC is located at 100 Stone Village Dr Ste 206, Fort Mill, SC 29708
Q What is the internet address for Palmetto Counseling & Consulting Services, LLC?
A The website (URL) for Palmetto Counseling & Consulting Services, LLC is: https://www.pccrh.com/?utm_source=GooglePlacesFM&utm_medium=Google&utm_term=FM&utm_campaign=GoogleMyBusinessListing
Q How big is Palmetto Counseling & Consulting Services, LLC?
A Palmetto Counseling & Consulting Services, LLC employs approximately 11-20 people.
Q What days are Palmetto Counseling & Consulting Services, LLC open?
A Palmetto Counseling & Consulting Services, LLC is open: Saturday: Closed Sunday: Closed Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM
Q How is Palmetto Counseling & Consulting Services, LLC rated?
A Palmetto Counseling & Consulting Services, LLC has a 2.8 Star Rating from 8 reviewers.
My experience with Palmetto Counseling and Consulting has been the most pleasant and enriching counseling experience in my life. Excellence is shown from the front desk receptionist and her timely reminders to the genuine smile she gives at each appointment, to the care that my therepist gives. This is by far where I am truly getting help for my life struggles. I appreciate the option for virtual counseling and the flexibility to reschedule with an advance notice. When you need to challenge some negative life scripts and untangle some of life's curves in the road, Palmetto Counseling & Consulting is a place you will fine genuine care and professional expertise. My life is richer because I finally made the choice to get the help and care I needed. The staff truly cares about your mental wellness. Give them a try, you will be so glad you did.
Belquiza Carvahlo on Google
I think they went out business? They don't answer the phone or return calls or messages in the portal. Very negligent considering they are dealing with mental health issues. Never seen anything like it.
Business Response on GoogleSep 22nd, 2023
Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Since the onset of the pandemic and like many other industries, our practice has been impacted by several challenges that include high call volume, labor shortage, and staff turnover during a time of unprecedented need and demand for quality behavioral healthcare.In response to client feedback and concerns, the Team at Palmetto has been diligently working on several solutions to improve customer service and expedite the intake process, so clients have a more seamless, efficient, and positive experience when seeking our services: • Due to the labor-intensive requirements of medication management and challenges associated with the current labor shortage, Palmetto will no longer provide psychiatric medication management services effective September 16, 2023.• In consideration of the above, Palmetto will solely focus on providing exceptional mental health counseling and therapy services at both of our Rock Hill and Fort Mill locations. Our goal is to provide clients with the highest quality and level of care that Palmetto is known for.• Palmetto is excited to announce that we have upgraded our electronic medical record (EMR) system to a nationally recognized platform (eClinical Works) that will offer our clients many benefits and convenient features:o A new secure, user-friendly, HIPAA-Compliant Patient Portal to improve the client experience and provide a faster, more efficient way to reach us and communicate with your provider (available for free as an app for smart phones, tablets, and other electronic devices.)o Secure Messaging Via Patient Portal: Send and receive messages securely to our healthcare team, addressing your questions and concerns without the need for a phone call.o Allow clients convenient ‘Open Access’ so you can quickly schedule, register, and book appointments online with the provider of your choice without having to call or leave a message.o Provide clients with the convenience to check-in for their appointments and pay applicable co-pays through our secure portal or via a Patient Self-Check in Kiosk.New Patients: For new patients who would like to schedule an appointment, please visit our website (www.pccrh.com) to submit an appointment request. This method is much faster than calling as it provides our Front Desk with the information required to register as a new patient. Established Patients: If you are an active client at Palmetto, please utilize our HIPAA-Compliant Patient Portal to schedule an appointment, check-in, reschedule, cancel, send a secure message to your provider, or pay for your appointments at your convenience, without the need to call the office. Instructions to Register for the Patient Portal:1. Visit our website at https://www.pccrh.com/.2. Under ‘Schedule an Appointment’ Drop Down Menu, click on "Access Patient Portal" link.3. Follow the prompts to create your account.As the President / CEO / Founder of Palmetto, I encourage you to reach out to me or any member of our Administrative Team so that we can address your concerns directly. It is our goal that we make things right if you are unhappy with your services and explore options that you find satisfactory as we work together.
Jeff Gamerl on Google
Zero communication and they do not answer the phone. I needed assistance immediately and no responses or call back. Going on day 4 and no one reached out. I thankfully found another provider
Business Response on GoogleSep 14th, 2023
Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Since the onset of the pandemic and like many other industries, our practice has been impacted by several challenges that include high call volume, labor shortage, and staff turnover during a time of unprecedented need and demand for quality behavioral healthcare.In response to client feedback and concerns, the Team at Palmetto has been diligently working on several solutions to improve customer service and expedite the intake process, so clients have a more seamless, efficient, and positive experience when seeking our services: • Due to the labor-intensive requirements of medication management and challenges associated with the current labor shortage, Palmetto will no longer provide psychiatric medication management services effective September 16, 2023.• In consideration of the above, Palmetto will solely focus on providing exceptional mental health counseling and therapy services at both of our Rock Hill and Fort Mill locations. Our goal is to provide clients with the highest quality and level of care that Palmetto is known for.• Palmetto is excited to announce that we have upgraded our electronic medical record (EMR) system to a nationally recognized platform (eClinical Works) that will offer our clients many benefits and convenient features:o A new secure, user-friendly, HIPAA-Compliant Patient Portal to improve the client experience and provide a faster, more efficient way to reach us and communicate with your provider (available for free as an app for smart phones, tablets, and other electronic devices.)o Secure Messaging Via Patient Portal: Send and receive messages securely to our healthcare team, addressing your questions and concerns without the need for a phone call.o Allow clients convenient ‘Open Access’ so you can quickly schedule, register, and book appointments online with the provider of your choice without having to call or leave a message.o Provide clients with the convenience to check-in for their appointments and pay applicable co-pays through our secure portal or via a Patient Self-Check in Kiosk.New Patients: For new patients who would like to schedule an appointment, please visit our website (www.pccrh.com) to submit an appointment request. This method is much faster than calling as it provides our Front Desk with the information required to register as a new patient. Established Patients: If you are an active client at Palmetto, please utilize our HIPAA-Compliant Patient Portal to schedule an appointment, check-in, reschedule, cancel, send a secure message to your provider, or pay for your appointments at your convenience, without the need to call the office. Instructions to Register for the Patient Portal:1. Visit our website at https://www.pccrh.com/.2. Under ‘Schedule an Appointment’ Drop Down Menu, click on "Access Patient Portal" link.3. Follow the prompts to create your account.As the President / CEO / Founder of Palmetto, I encourage you to reach out to me or any member of our Administrative Team so that we can address your concerns directly. It is our goal that we make things right if you are unhappy with your services and explore options that you find satisfactory as we work together.
Diane Valdez on Google
I had a great experience with both of the front desk associates. My therapist is amazing and the nurse practitioner is very kind and understanding. They listen to my concerns and provide coping skills.
J C on Google
Had the same experience as a recent reviewer I read before posting this. I waited to assess this situation as best as possible. My first experience was terrible, the receptionist was rude, mean and unprofessional. I was never called back or emailed, I had to call, the second time going around was much better with the receptionist, the Dr though, ms pill pusher, dismissed me the second she read I didn't want to be put on medication, said I'd get a call to schedule my actual talk therapy session and that was last Monday....I still haven't heard anything back. If you're under staffed because times are hitting people harder more than usual, express how you want to help by maybe referring us somewhere we can find the help we're seeking! Dismissing anyone asking for mental help is a serious problem in the medical field, and it shows.
Business Response on GoogleSep 10th, 2023
Due to HIPAA Privacy Laws, we cannot confirm or deny that reviewer is a client of PCC. Since the onset of the pandemic and like many other industries, our practice has been impacted by several challenges that include high call volume, labor shortage, and staff turnover during a time of unprecedented need and demand for quality behavioral healthcare.In response to client feedback and concerns, the Team at Palmetto has been diligently working on several solutions to improve customer service and expedite the intake process, so clients have a more seamless, efficient, and positive experience when seeking our services:• Due to the labor-intensive requirements of medication management and challenges associated with the current labor shortage, Palmetto will no longer provide psychiatric medication management services effective September 16, 2023.• In consideration of the above, Palmetto will solely focus on providing exceptional mental health counseling and therapy services at both of our Rock Hill and Fort Mill locations. Our goal is to provide clients with the highest quality and level of care that Palmetto is known for.• Palmetto is excited to announce that we have upgraded our electronic medical record (EMR) system to a nationally recognized platform (eClinical Works) that will offer our clients many benefits and convenient features:o A new secure, user-friendly, HIPAA-Compliant Patient Portal to improve the client experience and provide a faster, more efficient way to reach us and communicate with your provider (available for free as an app for smart phones, tablets, and other electronic devices.)o Secure Messaging Via Patient Portal: Send and receive messages securely to our healthcare team, addressing your questions and concerns without the need for a phone call.o Allow clients convenient ‘Open Access’ so you can quickly schedule, register, and book appointments online with the provider of your choice without having to call or leave a message.o Provide clients with the convenience to check-in for their appointments and pay applicable co-pays through our secure portal or via a Patient Self-Check in Kiosk.New Patients: For new patients who would like to schedule an appointment, please visit our website (www.pccrh.com) to submit an appointment request. This method is much faster than calling as it provides our Front Desk with the information required to register as a new patient.Established Patients: If you are an active client at Palmetto, please utilize our HIPAA-Compliant Patient Portal to schedule an appointment, check-in, reschedule, cancel, send a secure message to your provider, or pay for your appointments at your convenience, without the need to call the office.Instructions to Register for the Patient Portal:1. Visit our website at https://www.pccrh.com/.2. Under ‘Schedule an Appointment’ Drop Down Menu, click on "Access Patient Portal" link.3. Follow the prompts to create your account.As the President / CEO / Founder of Palmetto, I encourage you to reach out to me or any member of our Administrative Team so that we can address your concerns directly. It is our goal that we make things right if you are unhappy with your services and explore options that you find satisfactory as we work together.
