Bill Frehse - State Farm Insurance Agent

If I could give Bill Frehse and his associates zero stars I would (aside from his receptionist, who is friendly). Ive been a customer for years since I started driving, and even went to high school with Bills son-in-law. This office is only focused on sales, not customer service. Bill and his employees tend to get heated quickly, escalating the situation from bad to worse when you are at your most vulnerable emotional state. I was rear ended in a parking lot and called the office for guidance. I filed a police report and claim at everyones suggestion (because I couldnt just deal with one agent here and got the run around). They assured me the accident wouldnt be reported because it was not my fault and an uninsured claim. Guess what? They reported it. They also refused to cover the costs to repair my new car with new parts. They wanted me to put used parts on an SUV that was not even a month old. Then they didnt want to send an adjuster to inspect the damages. I had to fight them tooth and nail to cover ANYTHING. And then, to top it all off, it took 3 MONTHS, multiple office visits and over a dozen phone calls to receive my check!!! They kept lying saying it was mailed or the service shop was paid, but later upon an audit trail, discovered that they NEVER mailed anyone payment. AVOID this office in particular like a democrat running for office (or a rogue republican depending on your preference). Either way, Bill is bad news and like a bad neighbor, he aint gonna be there.
Oct 30th, 2023

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Apr 12th, 2023