Wag Factory

The best doggy daycare with the friendliest staff who are clearly passionate about what they do. So happy I chose this one and I know my pup is too.
Feb 23rd, 2022

My Mini Dachshund puppy, Rafa, had an awesome experience at The Wag Factory in SC. We visited this location during Thanksgiving week and we dropped off Rafa the night before Thanksgiving (cant drop off the day of per The Wag Factorys policy on holidays). Rafa stayed 4 days and 5 nights and made new dog friends. We could watch him play on a video camera to a website on our phones and computers. We paid a small amount extra for pupsicles each day and a wash before pickup. We also paid for food for the facility each day. I think the pricing was very reasonable and I would definitely use this again! The staff was friendly and gave great customer service.
Feb 19th, 2022

Feb 18th, 2022

After previously boarding here, I called a week before the time I was requesting a reservation to board on a week day during business hours and also emailed to cover my bases of contact since the phones are set straight to voicemail (red flag if my dog was already boarding and I wanted to check on her). I never heard back and finally decided to ride over and request boarding in person. We live in West Ashley and didn't mind how out of the way this place was for us because of the service we'd previously received. When I showed up in person, there was no reason given as to why our call or email had not been returned five days prior-- even after clarifying that it was in fact sent to the email that was checked more frequently (staff vs info @wagfactory). All of this and they were booked during the beginning window of time for which we needed reservations that I feel sure would have been accommodating had communication been returned timely instead of not at all. I wouldn't board or daycare here if your comfort level is anything above no communication from drop off to pick up.
Feb 4th, 2022

Can't not say enough good things about the staff and operations. These guys have handled emergencies while we were away, handled last minute scheduling needs, and always treated our pets like family members. I highly recommend the Wag Factory for all your daycare and boarding needs.
Feb 3rd, 2022