Morgan Medical Building - Westerly

I have respect for everyone in this place. I respect Dr. Sommers, Dr. Wilson, and Gonzalez. One thing they all share is they're hard working and have great big hearts.
Apr 15th, 2021

My review isn't about the Doctor's or the care they give, but who I can only assume was a receptionist, as she answered the phone. I believe her name was Kathy. I commented that they were hard to reach as I had been placed on hold for over an hour last night, only to check the hours and realize they had closed while I was on hold. They either have no answering service or forgot to switch the lines over, but in any event, the automated service said I could leave a message so I pressed the appropriate number only to be hung up on. Imagine my frustration. It was only doubled when Kathy neither offered an apology or any type of acknowledgment of why that might have happened. Then she continued to talk over me as I was explaining why I was calling, and she clearly had an attitude. Then I asked to have the Dr's assistant call me because I didn't want to deal with her anymore as she placed me on a 6 minute hold while she "pulled up the information" which I know was done because I complained about the long hold the night before, and instead of doing as I asked, insisted on helping me herself. As with any business, the receptionist or greeter are the first people we come in contact with and they represent a business or establishment. I truly hope the doctors and the rest of the staff are more personable.
Feb 17th, 2020

They are open minded and very bright. They actually listen and treat every need.
Oct 1st, 2019