Kent Home Medical Equipment

Kent DME did suffer from being understaffed for a while. BUT !!! They are back to being a great DME company. I visited to resolve a few issues and Corinne took care of EVERYTHING. It wasn't easy to find what I needed but she wouldn't quit until she found what I needed and took care of me. They are able to answer the phone more often and are adding another customer service person soon. The respiratory therapist are genuine wonderful professionals with great personalities. I will be recommending them to everyone.
Dec 4th, 2023

They have been great to us for my mother's medical supplies
Nov 20th, 2023

They have someone who answers phone calls and says "please hold". I think she is the only one who works there.
Oct 4th, 2023

Told I would have to wait 6 months for a machine. They didn't have much in stock,hoses or nose pillows either. They will not be getting my business in the future. Waited a hour for 1 item.
Aug 19th, 2023

How much education is missing in this place, I arrived with my son (of legal age), I rang the bell at the window, there was a person with his back sitting at his computer, and he didn't even look at us out of ethics, he remained silent, at the same time a person came out Mrs. did not even greet, with a dry face, with her they called you that you were ready attitude? And he came in, then called me through the window, to give me my order. I wonder what they think that one is asking, that this is a favor? What bad Customer Service. Invest in courses where the priority is the patients who go there, I feel sorry for those who arrive with some affliction due to such a lack of empathy.
Aug 8th, 2023