ADT Security Services

Not great, ADT does little to provide a quality product and a sense of security. Product and sales are both subpar. The company seems to push Google products, and the sales rep I met with was either poorly trained, or intentionally misleading. The sales rep told me I could have cameras installed by an ADT technician as well as a home alarm system, and would not need an electrician to handle wiring. When the tech arrived, I learned that the camera system offered was the Google home camera product and that it could be plugged into an outlet only, wiring would require an electrician. I then learned that the home alarm tablet would also need to be plugged into an outlet rather than wired to the house. When testing the system, the "alarm" is simply a loud tone from the tablet, there is no exterior alarm. The Away and Stay functions of the alarm are identical, expect for disabling motion sensors if set to Stay.
Feb 17th, 2024

Thinking of getting an alarm system? Don't even consider ADT!! The worst, most appalling lack of customer service ever. I have spent endless hours in a wild loop of people who could not help me.  I was hung up on and worst of all- lied to.  One rep who did not want me to cancel promised me a new alarm panel. Tech got to my house this morning and said there was no new panel but his service call was free.The worst part is I cannot get through to them now to cancel even though my alarm is disconnected.Unbelievable!
Jan 30th, 2023

THERE'S NO PLACE LIKE HOME.Everything you hold dear- your children, your pets, your precious memories live there. Phillip Haverland at [email protected] understands this.He LISTENED to me. Then he gave me the benefit of his expertise in security systems and he gave me something even more valuable- his time. He said what he was going to do and he did what he said. And all at a price I could afford.How much is it worth to YOU to have peace of mind? Thanks, Phil. P.S. ADT, you're lucky to have him.Ellen R.
Jan 9th, 2023

This is a review of the sales representative Marc LaChance who sold me my current alarm system. He offered a fixed rate of $49 upon signing the contract and year after year my rate increased. I contacted him several times through phone and tex message but he did not resolve my rate increases. ADT loyalty did resolve the rate issue and it will be fixed but I did have to agree to a new 1 year contract. I am very disappointed in Marcs customer service. I would recommend ADT for home security but beware Marc LaChance.
May 10th, 2022

ADT updated our security system. They arrived promptly at the appointment time. The Technician was very efficient, knowledgeable, & very professional. He installed all the equipment & instructed us on how to use the system. He answered all our questions & concerns!! We are very satisfied!! We will highly recommend ADT services to our family & friends.
Feb 25th, 2022