General Kitchens Inc

Jesse Rosenholm _{on Google}

Aug 16th, 2022

Sold cheap and damaged product, and refused to replace the items.
The cabinets we received were of flimsy construction, being primarily particle board. To make matters worse, after opening the packaging we found that many of the hardwood finishes were scratched, scuffed and even gouged on multiple doors and faces.
When I contacted Lorelli at General Kitchens about replacing these pre-damaged pieces I was immediately given the run around. When I didn't go away she became openly rude and simply hung up on me, refusing to give me her managers contact information when requested. It's also worth mentioning that Lorelli had been extremely rude to my wife when we decided to go with another seller for the counter tops. Normally this would have been cause to back out of the purchase immediately, but the way they operate makes this very difficult.
General Kitchens only take payments in cash. This is shady enough, but it also removes your ability to dispute the charge with the credit card company after the transaction has been completed. Another way they trap you into doing business.
I would advise others to avoid buying from this company, as they have no customer service to speak of, and also operate with the intent to hook and crook.
I'll be filing a complaint with the BBB and the state AG.

Miguel O. _{on Yelp}

Mar 30th, 2022

Racist and rude. Will try to pressure you to buy the same day with cash. Will never do business with. STAY AWAY

Phenomenal _{on Google}

Jul 3rd, 2021

In all reality,no one person will have the same experience. But I personally had a great experience, we were on a tight budget and needed something that could withstand 3 rambunctious boys, and we found it. The staff there were very clear and concise. I love that I was involved in the process. The cabinets are beautiful,chic and fit right into our budget. I would definitely recommend going to General kitchen; they have great varieties.