Big Fitness

Tabitha Pires _{on Google}

Apr 13th, 2023

Seller lists things online that arent actually available and then waits days to text you back and let you know.

Julie Bruns _{on Google}

Jan 20th, 2023

I am shocked by these poor reviews because I had the exact opposite experience. I ordered a Cybex Arc Trainer that I have had for over a year. It was shipped to me in Maryland. I lucked out and had the delivery driver move the pallet with arc trainer on it intact into my garage. The equipment was practically brand new and I got an amazing deal for it. The company even emailed me the manual.

Sarah Schnell _{on Google}

Apr 25th, 2022

This place came recommended by a doctor I work with. I buy a commercial treadmill for my home maybe 6 months ago max. It began making noises recently so I attempted calling to get an answer for the noise. No one called back or responded. I drove to the facility and was told the belts last a good 10 years that it's probably just in need of WD-40 Silicone. He gave me the number to the repair guy he uses all the time. I was told parts and labor is covered but not wear and tear. I called the gentleman to my house whom came sameday! He was phenomenal. He told me it WAS the belt. I called the company back and said clearly the belt didn't last 10 years. I just bought this machine and used it maybe 5 times it isn't from wear and tear. I was sold a treadmill that had a broken down belt. He refused saying it wasn't covered. I will NEVER go here again for other equipment. I will make sure no one goes here again. What a rip off.
Edit: To his comments below. I work in a hospital. I used that machine not even 6 times. Regardless of what was miscommunicated, even IF he claims belts last 2-3 years it doesn't negate the fact that I purchased it 7 months ago.

Victor Preuninger _{on Google}

Feb 3rd, 2022

Avoid this company at all costs. They are criminally dishonest, and unsuccessfully attempted to scam me out of over $2000.
Last year, I called the store interested in a cable crosstrainer, and talked to the owner about having it shipped to my home in Westcester, NY. He told me that the machine would be installed and fully assembled. When the driver came, however, he was from a different shipping company, and said that it was to be a simple curbside delivery. The several hundred pound machine was in a state of disassembly and packed in a shipping crate on a palate.
The first thing I did was call Big Fitness and talk to the owner, but he was dismissive of me and basically said that I was stuck with the machine and would have to find installers to bring it in. I told him that I intended to rejecct the delivery, since I hadn't signed anything, and then he became extremely irate. He threatened that even if i rejected the delivery, and sent the machine back, i was still going to pay. His exact words, which he shouted, were "you're gonna pay for that machine one way or the other, I PROMISE YOU!"
I rejected delivery and called Amex right away. But what's interesting, and really disgusting, is that Big Fitness sent a trumped up shipping document to Amex as alleged proof that I was making this entire story up. This flimsy lie was easily sorted out as I provided ample true evidence of what really happened to the people at Amex.
My next step is filing a complaint with the better business bureau. I advise avoiding this shady, criminally dishonest operation at all costs. They should be ashamed of their attempts to take advantage of customers with false promises and bald-faced lies. This company deserves to be out of business.