Rick's Home Improvements

I had an appointment with him last week for a quote and he no-showed. I tried calling and he never returned my call.
Mar 28th, 2024

1. Extremely Poor Communication. 2. "Forgot" to quote critical part of roof replacement and had to charge again. $2000 extra. Poor business practice and bad communication. 3. It was difficult to get a hold the owner of to address issues that came up during the process. 4. Craftsmanship left a lot to be desired. 5. Unable to fix problems after multiple visits. I think they just gave up. 6. The team is nice, but drank alcohol on the job. Is that even legal? 7. Never finished part of job. All around a bad experience. Do what you can to find another contractor.
Jul 31st, 2021

We used Rick's Home Improvements to have new windows installed around our entire house. They put a new roof on our home as well. They did an amazing job and we highly recommend them to anyone looking to upgrade their home. Thank you Chad and the entire Rick's Crew!
Oct 29th, 2020

They simply don't follow up. I originally contacted them 5/26, they called back and spent an hour at my house 5/28 (I have lots of jobs). A quote was promised by 6/2. when nothing came I called 6/3. Their estimator had no idea who I was but after a conversation remembered me and said the quote was mostly done and I would have it 6/4. Nothing came. On the morning of 6/5 I called back and again, Robert had no idea who I was. After remembering me again, I was told the quote was done and it would be sent in about a half hour. Nothing. I called back 6/9 - no idea who I was (unreal). This time I'm told that the quote was lost and he had nothing in his system and he would need to come back and look at everything again on Thursday 6/11. On 6/11 at noon I called and reached his brother who told me Robert would call back in a few minutes - nothing. At the end of the day I called again and (guess what) no idea who I was. This time he starts to tell me he is really busy and does not know if he will make it to my house on Thursday. He said maybe tomorrow (Friday). I told him I was not available Friday but could meet him anytime the next week. Well it's now Wed afternoon and I've heard nothing. With three weeks down the drain, I am finally giving up because if they are this unreliable during the quote stage I can only imagine what might happen during actual work. In summary - unless you love frustration, look elsewhere.
Sep 13th, 2020

Rick's Home Improvements. DO NOT USE THIS COMPANY!!! Very unprofessional. When I first called to schedule an estimate the person answered hello. No professional greeting. I wasnt sure if this was a company or a private persons number. RED FLAG. I scheduled an estimate anyway. Day of the estimate, NO CALL, NO SHOW from this company. I called to see if they were still coming. The person who answered sound like he had been still asleep, same unprofessional greeting for a business. The person puts me on hold for three minutes. The line went dead, I called back. I was told the person who does the estimates wasnt available.At this point, I stated I would find another company. I was met with a negative attitude from the person I was talking with. I was told to find another company because they dont need my business. This is not how you run a business. Im a potential customer looking to pay you, why would this company be so unprofessional? Who turns down work??? I called this company because of the reviews.please read this review before you waste your time.
Sep 6th, 2020