Bi-County Medical Associates

Every employee at the reception area/ front desk are rude, argumentative and put forth zero effort to help you in any way. They are lazy, expect you to do their work! A simple task or request could take months and several repeated phone calls. The doctors are no better! They leave at the end of their shift, without any regard or concern for their patients needs. One simple signature request could take a month or longer! They want you to bring your physical person into the office, for things that could easily be rectified by phone or fax. I will NEVER return to this office, nor would I EVER recommend this practice to anyone! I wouldnt even subject my pet turtle to their low level of care!!!!!! A HARD NO!!!!!
Jan 19th, 2024

Was there with my wife who has cancer. Saw the nurse practioner she took labs. And would have results in 24 hr.30 hr. Later still nothing. There pick up not till 6 pm we were there at 9 am. Some one who has cancer an a very low immune system can not wait 48 hr. To get a answer for what meds to take.when they are attached to a hospital
Jan 5th, 2024

Doctor and the nursing staff are great 5 stars. Problem is with the office staff .Insulting ,disrespectful.
Oct 27th, 2023

Power went out when a bunch of people needed to get scans done. Not even a backup? Wasnt even storming, just incompetence Edit: The scans that were supposed to be done this day were not rescheduled and had to get another appointment. Further more the results of an x ray havent even been shared due to difficulties and delays. Its been 4 business days. This place really has gone done the drain :/
Jul 19th, 2023

I wanted to get some physical therapy for joint pain so I called my insurance carrier. I couldn't get a definitive answer from them so I next called the Bi-County office to ask if I needed to see a doctor first. I was told I didn't. I made the PT appointment but the PT office said they did need a script because my insurance is with Medicare. That didn't mean an appointment though so I called Bi-County back to ask them to fax a script - and this time I was told I actually did need to see a doctor there because it had been more than 3 years since the last time I was in and I am basically a new patient at this point (even though they have records going back several years). The first person pulled up my info, knew when I'd been in, and could have told me that but didn't. So, I got two different stories, which in itself isn't good. But then when I asked about seeing a doctor I was told *there were no appointments available for several weeks.* I opted not to make an appointment but instead review my options. Those seem to be - put up with this pain for several more weeks until I can see a doctor, *just to get the script* so my insurance will cover the PT and I can pay less, or self-pay for it so I can start sooner. I will look into the self-pay. I will also look into changing primaries. Bi-County is very close to me but that convenience goes away if I have to wait a long time for an appointment. I am also wondering what would happen if I had an issue that required a same-day appointment. Do they keep slots open for things like that, or would I have to go to an urgent care facility that doesn't take my insurance (the one that did has closed) or, more expensively, the ER? I won't comment on the quality of care because I didn't get any, and both people I talked to were polite so there were no problems there. But this office seems to be having trouble with communication and with scheduling (or maybe organization in general). Those have not been problems in the past, and that's disappointing.
Sep 5th, 2023